Latest post Tue, Nov 27 2018 2:39 PM by RalphC. 1 replies.
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  • Thu, Nov 22 2018 6:41 PM

    • Nils S
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    • Joined on Sun, Apr 15 2018
    • Posts 9
    • Points 155

    MC hangs while indexing one specific MXF file, can be reproduced

    Hi all,

    today, I updated to 2018.11 and started working on my current project. After about 3 minutes of some light scrubbing through sequences, and playing a few seconds here and there (no cutting yet, and no source loading), MC crashed to Desktop without an error message. On restart, it started reindexing one of my project drives, but got stuck on "Indexing" when the progress bar hit about 80%, with 100% CPU. I waited for about 30 minutes, then killed it. When restarted, it hung again at the same spot.

    With lsof, I could narrow the freeze down to one specific MXF (audio) file in my MediaFiles. When i removed it, indexing ran fine and MC started up. When I put it back (i put it into "/Avid MediaFiles/MXF/10" just as a test), it hung again as soon as it touched this file. So it should be reproducible.

    This specific MXF is unrelated to my current project (it is older), so it was probably not loaded when MC crashed. It was created on Aug 23rd 2018 with the then-current version of MC.
    VLC plays the audio just fine. It is just a short portion of ambience, I can provide the file (3 MiB) for testing if necessary.

    Best Regards,
    Nils

    Retina iMac Late 2014, i7, 32GB, running macOS 10.14.1 & MC 2018.11 [view my complete system specs]
  • Tue, Nov 27 2018 2:39 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,840
    • Points 20,340
    • Avid Customer Advocate
      Avid Customer Service
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      SystemAdministrator

    Re: MC hangs while indexing one specific MXF file, can be reproduced

    I see that you already have open support case 03598368. It's been handed to our EMEA support team for investigation.

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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