Latest post Fri, Nov 23 2018 2:17 PM by RalphC. 3 replies.
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  • Tue, Nov 20 2018 11:03 PM

    • EvanAA
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    • Joined on Mon, Mar 7 2016
    • NYC
    • Posts 50
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    AVID please fix this! (LIC renewal Not Successful)

    Every month I go through this. I have done ALL the App Manager re-sets. But every month I get this!!!

    "Licenese renewal Not Succesful"

    "Waiting for Symphony (Option) lic data update. Please do not reactivate you lic."

    WTF!!!!

    This is NOT the message you want popping up every 2 minutes when you are on a deadline

     


    HP z840, 64gig Ram, 20 cores, GPU k5200, Win10Pro -- Avid Symphony (Since Day 1), Adobe, DaVinci Resolve Studio [view my complete system specs]
  • Thu, Nov 22 2018 1:35 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,731
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    Re: AVID please fix this! (LIC renewal Not Successful)

    Hi EvanAA,

       I can't find your Avid master account, please pm me so I can assist.

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Fri, Nov 23 2018 1:13 PM In reply to

    • EvanAA
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    • Joined on Mon, Mar 7 2016
    • NYC
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    • Points 655

    Re: AVID please fix this! (LIC renewal Not Successful)

    All good. You would think I would remember that Avid likes to put you into a panic 2-3 days before your subscription is due to review and then day of have it say all is good. But I am so busy I forgot. It would be great if Avid changed the notifications like Adobe does. For them I get nothing. every 2-3 months they make me re-login but nothing else. With Avid. I get pop-ups every few minutes during a session saying my APP will expire soon.

    This might seem like a small thing but when you are juggling 2-4 films on 5 different software packages you just want it to work and be left alone with not distractions.

     

    -E

     

    HP z840, 64gig Ram, 20 cores, GPU k5200, Win10Pro -- Avid Symphony (Since Day 1), Adobe, DaVinci Resolve Studio [view my complete system specs]
  • Fri, Nov 23 2018 2:17 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,731
    • Points 19,055
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    Re: AVID please fix this! (LIC renewal Not Successful)

    I understand your frustration, I've been in a similar situation before I'll send this over to Product Management.

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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