Latest post Fri, Mar 15 2019 3:58 PM by Marianna. 9 replies.
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  • Fri, Nov 9 2018 2:56 PM

    • jcmcnamee
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    • Brooklyn, NY
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    Phonetic Indexer hanging

    I've had a problem on 2018.10 where I can't eject a media drive (once avid has quit) because macOS says an application is still using it. It seems that the process that is still using the drive is Avid Phonetic Indexer and it's usually red in the Activity Monitor. I can quit the process there and the drive ejects. But something is causing the phonetic indexer to get stuck. Is it suppsed to stop running when I quit avid? Could there be something that got corrupted in the phonetic index on that drive that is causing the problem? Looking for troubleshooting advice. For the record I have only used this particular drive with 2018.10 and no previous versions so this isn't necessarily a 2018.10 issue. I was running 2018.5 before this.

    Media Composer 2018.5 / OS 10.14.1 27" iMac [3.5 GHz Intel Core i7, 32 GB ram, NVIDIA GeForce GTX 780M 4GB] [view my complete system specs]
  • Fri, Jan 11 2019 1:51 AM In reply to

    • highfly900
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    Re: Phonetic Indexer hanging

    Bumping this since I am seeing the same think and havent found a way to disable it. All it does is get stuck and take up RAM

    2.66 Ghz i7 Macbook Pro OS X 10.6.6 4GB RAM MC 5.0 [view my complete system specs]

    -danimal the animal

  • Thu, Jan 24 2019 4:23 AM In reply to

    Re: Phonetic Indexer hanging

    Ditto for me.   After closing AVID this process still shows as active and is taking up a ton of RAM.    2018.11.0 Mac / High Sierra.   Only way to get it to stop is to restart :(  Guess i will have to carve out some time to setup a support ticket.. 

    MacPro AVID MC 6.5.2 / Mac OS 10.7.5 / 2x 3GHz Quad-Core Intel Xeon / 20GB RAM / Dual Monitor 1-30" 1-24" / One big ass hamster on a tread mill... [view my complete system specs]
  • Thu, Mar 14 2019 3:40 PM In reply to

    Re: Phonetic Indexer hanging

    OK - Plus one from me. I'm seeing the same thing in the Activity Manager as in the screenshot - sometimes Phoneticindexer quits, sometimes not. MC 2018.10 on Sierra 10.12.6. Getiing very annoying!

    iMac i5 27", 24GB RAM, OS 10.13.6 with Symphony 2018.12, BlackMagic mini monitor. MacBook Pro, 16GB RAM with OS 10.13.6 with MC 2018.5 and BMD Ultrastudio... [view my complete system specs]

    With best wishes, Roger Shufflebottom

    ACI, Technical Tutor (Editing), Faculty of Media and Communication, Bournemouth University, Dorset, UK

    Filed under:
  • Thu, Mar 14 2019 4:24 PM In reply to

    Re: Phonetic Indexer hanging

    Stupid question - is this process linked to the Phrasefind feature? I have it on trial. If not activated, will the Phoneticindexer thing cease to trouble me? Can it be deactivated if present>

    iMac i5 27", 24GB RAM, OS 10.13.6 with Symphony 2018.12, BlackMagic mini monitor. MacBook Pro, 16GB RAM with OS 10.13.6 with MC 2018.5 and BMD Ultrastudio... [view my complete system specs]

    With best wishes, Roger Shufflebottom

    ACI, Technical Tutor (Editing), Faculty of Media and Communication, Bournemouth University, Dorset, UK

  • Thu, Mar 14 2019 4:57 PM In reply to

    • Marianna
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    Re: Phonetic Indexer hanging

    highfly900:

    Bumping this since I am seeing the same think and havent found a way to disable it. All it does is get stuck and take up RAM

    Highfly..... what exact MC version and exact OS version????

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

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    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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  • Thu, Mar 14 2019 5:06 PM In reply to

    • Marianna
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    Re: Phonetic Indexer hanging

    Jason Lyons (aka. avidzombie):

    Ditto for me.   After closing AVID this process still shows as active and is taking up a ton of RAM.    2018.11.0 Mac / High Sierra.   Only way to get it to stop is to restart :(  Guess i will have to carve out some time to setup a support ticket.. 

    Hey Jason.... I created a case for you.  # 03669822

    Can you update your specifications to the latest you are on please.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Thu, Mar 14 2019 5:10 PM In reply to

    • Marianna
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    Re: Phonetic Indexer hanging

    Roger Shufflebottom:

    OK - Plus one from me. I'm seeing the same thing in the Activity Manager as in the screenshot - sometimes Phoneticindexer quits, sometimes not. MC 2018.10 on Sierra 10.12.6. Getiing very annoying!

    Roger.. got a case going for you as well

    03669829

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Fri, Mar 15 2019 3:07 PM In reply to

    • cmush
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    Re: Phonetic Indexer hanging

    I just want to add that I've experienced this behavior as well.  I'm on OS X 10.13.6 and Media Composer 2018.11.

  • Fri, Mar 15 2019 3:58 PM In reply to

    • Marianna
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    Re: Phonetic Indexer hanging

    cmush:

    I just want to add that I've experienced this behavior as well.  I'm on OS X 10.13.6 and Media Composer 2018.11.

    Chris - I created a case for you 03670456

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

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