Latest post Sat, Nov 10 2018 10:07 PM by sj66. 7 replies.
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  • Mon, Nov 5 2018 6:27 PM

    • sj66
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    Avid MC 2018.10 Avid Editor Services are not running

    I get this message when I start my editor after upgrading to 2018.10.

    This has made the editor almost impossible to use. When I open the background services tab, I get this message.

    I really hope somone can help me with this issue. 

    Thanks,  sj66

    Asus P8C WS, Intel XEON E3-1240 V2, 16GB RAM, Quadro P2000 5Gb(driver, 390.77), M-audio Delta 1010lt (driver, Delta_6.0.8), Windows 7 pro 64bit, BM intensity... [view my complete system specs]
  • Tue, Nov 6 2018 5:28 PM In reply to

    • CinéMatica
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    Re: Avid MC 2018.10 Avid Editor Services are not running

    It seems that there are lots of problems with the Background Service and Dynamic Media Folders recently. Mine got solved by installing 2018.10. Hopefully Avid recognize this and will fix it soon!

    Avid Media Composer 2018.10.0.49715.0 | Avid Symphony Option | Avid ScriptSync 2.0 | Avid PhraseFind 2.0 | Avid Pro Tools 11.3.1.370 | Avid Application... [view my complete system specs]

    Yes, I have installed the latest DX driver.

  • Thu, Nov 8 2018 5:33 AM In reply to

    • DStone
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    Re: Avid MC 2018.10 Avid Editor Services are not running

    First, look at the console log (Tools->Console) and see if there are any error messages which might indicate the nature of the problem. If none, (and even if there are), you can try to manually start the transcode service outside of Media Composer. To do this, (assuming you're on Windows 10), right-click on the Windows icon (lower left of your screen) and choose Computer Management. Expand Services and Applications in the left-most pane and click on Services (or double-click on Services and Applications in the middle pane, and then click on Services).

    Scroll down till you find the service Avid Editor Transcode. This is the background provider. If it's not listed as Running, then right-click on it and choose Start. If it starts, then you should be all set. If it doesn't, it may provide an error message.

    If it won't start and you don't get a message, go back to the left pane and choose Event viewer. Expand the entry for Windows Logs. Look at both Application and System at the recent log entries (it's more likely to be under System if it's a service failure).

    If the Avid Editor Transcode service is running and you still get the message, then it's a communication issue between the service and the appplication.

    DIY quad core I7-4790K, 16Gb, NVidia GTX 970 4GB, Win 10 Pro, MC(generally the latest or the one just before), MC 7.x [view my complete system specs]

    Dave S.

  • Thu, Nov 8 2018 10:18 PM In reply to

    • sj66
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    Re: Avid MC 2018.10 Avid Editor Services are not running

    Hi Dave.

    Thank you for a quick response. I checked, and there were no error messages in the console log. The Avid editor transcode service was also running. It seems its the last option. A communication issue between the application and the service. Is there any way to fix this?

    Thanks again 

    SJ

    Asus P8C WS, Intel XEON E3-1240 V2, 16GB RAM, Quadro P2000 5Gb(driver, 390.77), M-audio Delta 1010lt (driver, Delta_6.0.8), Windows 7 pro 64bit, BM intensity... [view my complete system specs]
  • Fri, Nov 9 2018 9:30 AM In reply to

    • CinéMatica
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    Re: Avid MC 2018.10 Avid Editor Services are not running

    sj66:

    It seems its the last option. A communication issue between the application and the service. Is there any way to fix this?

    +1

    I also am interested in knowing a solution for this.

    Avid Media Composer 2018.10.0.49715.0 | Avid Symphony Option | Avid ScriptSync 2.0 | Avid PhraseFind 2.0 | Avid Pro Tools 11.3.1.370 | Avid Application... [view my complete system specs]

    Yes, I have installed the latest DX driver.

  • Fri, Nov 9 2018 7:04 PM In reply to

    • DStone
    • Top 50 Contributor
    • Joined on Fri, Nov 4 2005
    • Massachusetts
    • Posts 3,471
    • Points 44,745
    • Moderator: Media Composer Getting Started

    Re: Avid MC 2018.10 Avid Editor Services are not running

    Does the account you're running under have admin privileges? If not, try running MC from an account that does. Tracking down why you can't communicate with the back end service is not something that you can do yourself. If it were me, I'd be tempted to do a complete uninstall of MC, clear out all the directries (except for the plugins), delete the old user profiles, make sure the services are completely removed, and then do a re-install.

    DIY quad core I7-4790K, 16Gb, NVidia GTX 970 4GB, Win 10 Pro, MC(generally the latest or the one just before), MC 7.x [view my complete system specs]

    Dave S.

  • Sat, Nov 10 2018 9:45 PM In reply to

    • sj66
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    • Joined on Thu, Oct 23 2008
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    Re: Avid MC 2018.10 Avid Editor Services are not running

    Yes, Avid is running under admin. I will try what you say and do a complete uninstall. This communication error arised when updating from2018.9 to 2018.10

    thx again

     

    Asus P8C WS, Intel XEON E3-1240 V2, 16GB RAM, Quadro P2000 5Gb(driver, 390.77), M-audio Delta 1010lt (driver, Delta_6.0.8), Windows 7 pro 64bit, BM intensity... [view my complete system specs]
  • Sat, Nov 10 2018 10:07 PM In reply to

    • sj66
    • Not Ranked
    • Joined on Thu, Oct 23 2008
    • Norway
    • Posts 40
    • Points 540

    Re: Avid MC 2018.10 Avid Editor Services are not running

    I did a complete uninstall and cleaned the registry. Now its all working perfectly,

    Thanks Dave and everyone who answered my post

    Asus P8C WS, Intel XEON E3-1240 V2, 16GB RAM, Quadro P2000 5Gb(driver, 390.77), M-audio Delta 1010lt (driver, Delta_6.0.8), Windows 7 pro 64bit, BM intensity... [view my complete system specs]
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