Latest post Fri, Nov 23 2018 10:31 AM by luca.mg. 9 replies.
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  • Wed, Oct 31 2018 11:51 PM

    AVID crashes - audio trim with caps lock on

    Hi Folks,

    Been having this issues since my recent upgrade to MC 2018.10.0.

    When I use the trim tool to extend audio while the caps lock is on, my Avid freezes and crashes. I've already done an uninstall and re-install to see if this would resolve the problem, but it didn't.

    Here's the error message from the APPEVENT.LOG:

    20181031164125 FatalAbort Assertion failed: mixerControl < mixerControlsIter->second.size(), file /Snapshots/relengmini4_1540166821/coresw/AMPI/Host/AMPIChannelData.h, line 183


    20181031164125 FatalAbort Assertion failed: mixerControl < mixerControlsIter->second.size(), file /Snapshots/relengmini4_1540166821/coresw/AMPI/Host/AMPIChannelData.h, line 183

    Any thoughts or technical support would be appreciated.

    Cheers,

    KM

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  • Thu, Nov 1 2018 2:59 PM In reply to

    • RalphC
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    Re: AVID crashes - audio trim with caps lock on

    Hi KM,

      Jim Blockland already repored this and we are working on it. I created a case for you and send it to support. 03583410

     

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Thu, Nov 1 2018 4:45 PM In reply to

    Re: AVID crashes - audio trim with caps lock on

    Thanks Ralph,

    Good to know! Will await further word.

    Best,

    Kelly

  • Fri, Nov 2 2018 4:55 PM In reply to

    Re: AVID crashes - audio trim with caps lock on

    I am having these issues as well with my fresh install of 2018.10.  Double-roller trim with caps-lock audio enabled freezes, then crashes MC.  Should I revert to an earlier version, like 2018.8?  It's really bad.  Four crashes just within the hour.

    Avid Media Composer 2018.10 MSI GT73VR 6RE Titan SLI Intel i7 Laptop Windows 10 Pro 64GB RAM USB3 media storage BlackMagic Design UltraStudio Mini... [view my complete system specs]

    Jason Spencer, Director/DP/Editor digitallunchbox.com

  • Tue, Nov 13 2018 2:01 AM In reply to

    • Laurent
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    Re: AVID crashes - audio trim with caps lock on

    I'm having the exact same issue since 2018.9. Everytime it freezes or crash, I looked at the keyboard and Caps Lock is on. I try to be careful, but please fix this quickly. Even though my autosaves are set to 5 minutes, those downtimes having the director sat next to me are disturbing our work.

    MC 2018.11, Mac Pro 6,1 (6-Core, 64GB, D500) on macOS 10.13.6Blackmagic UltraStudio mini monitor for playback [view my complete system specs]
  • Wed, Nov 21 2018 5:19 PM In reply to

    Re: AVID crashes - audio trim with caps lock on

    Hi,

     

    We're having this exact problem too. Any steps we should follow to fix this?

     

    Thanks

  • Thu, Nov 22 2018 3:01 PM In reply to

    Re: AVID crashes - audio trim with caps lock on

     We haven’t found any solution other than to just be very careful turning caps lock on and off  while we edit.  I just installed 2018.11 and it claims to solve the caps lock issue in the read me notes.  But I haven’t had a chance to really work with this newer MC version much yet. 

    Avid Media Composer 2018.10 MSI GT73VR 6RE Titan SLI Intel i7 Laptop Windows 10 Pro 64GB RAM USB3 media storage BlackMagic Design UltraStudio Mini... [view my complete system specs]

    Jason Spencer, Director/DP/Editor digitallunchbox.com

  • Thu, Nov 22 2018 3:18 PM In reply to

    • Laurent
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    • Montreal
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    Re: AVID crashes - audio trim with caps lock on

    To me the 2018.11 release kind of solved the problem. No crash so far even though I tried to replicate the bug on purpose.

    That said, I experience a huge difference in responsivness. For instance, with caps lock on, I would say the "refresh rate" with the double roller (any trimmers in fact) in frame per second drops to only 2 or 4 frames per second compare to maybe a 18-20 fps without caps lock on. This is only true by dragging the trimmer though. Trimming with J K L and caps lock on works as intented.

    MC 2018.11, Mac Pro 6,1 (6-Core, 64GB, D500) on macOS 10.13.6Blackmagic UltraStudio mini monitor for playback [view my complete system specs]
  • Thu, Nov 22 2018 6:46 PM In reply to

    Re: AVID crashes - audio trim with caps lock on

    I agree. I’ve experienced overall sluggishness with trim in Media Composer since moving from 2018.3 to 2018.8 and 2018.10. Just not as snappy as I’ve come to expect. I was hoping it was just graphics driver nonsense with my GeForce laptop PC Card. I can’t run the most recent GeForce drivers because I just get a green screen (no video) in the composer window until I install an older driver. I’m currently running whatever version is comparable to the current generation recommended Quattro driver. Not sure what else to do but just make do until something changes. 

    Avid Media Composer 2018.10 MSI GT73VR 6RE Titan SLI Intel i7 Laptop Windows 10 Pro 64GB RAM USB3 media storage BlackMagic Design UltraStudio Mini... [view my complete system specs]

    Jason Spencer, Director/DP/Editor digitallunchbox.com

  • Fri, Nov 23 2018 10:31 AM In reply to

    • luca.mg
    • Top 25 Contributor
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    • Roma - Italy
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    Re: AVID crashes - audio trim with caps lock on

    This bug has been fixed on 2018.11, it was reported on the Mac, but I've had it on Windows as well, and reverted to 2018.9. Not experiencing the sluggishness You refer to. Don't know if I'll install 2018.11 to double check performance, since I'm in the middel of a job.

    Symphony 2018.9, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

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