Latest post Fri, Nov 2 2018 4:42 PM by Hansa. 7 replies.
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  • Mon, Oct 29 2018 2:26 PM

    • GustoTV
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    Response is out of order with previous responses

    Hi there. I can't seem to activate my Avid. It keeps saying, "Response is out of order with previous responses."

     

    Any help would be appreciated.


    AVID MC 7.0.3, OSX 10.9.2, 3.5GHZ INTEL CORE I7, 16GB RAM [view my complete system specs]
  • Mon, Oct 29 2018 3:04 PM In reply to

    Re: Response is out of order with previous responses

    You should contact Avid Support.

    http://www.avid.com/US/support/support-contact

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you still don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com).  She's their customer advocate, and can help you.

    Media Composer 2018.9 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Mon, Oct 29 2018 3:22 PM In reply to

    • GustoTV
    • Not Ranked
    • Joined on Thu, Aug 21 2014
    • Posts 6
    • Points 60

    Re: Response is out of order with previous responses

    Thank you. I've done both. 

     

    AVID MC 7.0.3, OSX 10.9.2, 3.5GHZ INTEL CORE I7, 16GB RAM [view my complete system specs]
  • Mon, Oct 29 2018 4:09 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
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    • Posts 9,894
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    Re: Response is out of order with previous responses

    Gusto

    send me an email... its below. provide system ID and MYAvid email please

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Wed, Oct 31 2018 10:22 AM In reply to

    • Hansa
    • Top 500 Contributor
    • Joined on Tue, Sep 5 2006
    • Edinburgh, Scotland
    • Posts 410
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    Re: Response is out of order with previous responses

    Hi Marianna,

    I originally got "Avid server not reachable" now I'm getting "Activation Failed: Response is out of order with previous responses".

    I was in the process of updating from 2018.4 to 2018.10. Is there a problem with the Avid servers? I have another 5 systems to do should I wait until a better time.

    Still one system down.

    Thanks

    Avid DNxIO, 3.5 GHz late 2013 Mac Pro, 64 GB Ram, MC 2018.4 with Symphony option, OS 10.12.6, LaCie 24 TB RAID. 3.5 GHz 6 core Mac Pros x 5, MC 2018.4... [view my complete system specs]
  • Wed, Oct 31 2018 1:59 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 9,894
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    Re: Response is out of order with previous responses

    Alex

    Stand by.... I would refer that support contact you to make sure nothing is off.  We did have a bug in the server yesterday which was resolved but I want them to clarify that.

    Stand by for them to reach out on case # 03582559

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Wed, Oct 31 2018 2:19 PM In reply to

    • Hansa
    • Top 500 Contributor
    • Joined on Tue, Sep 5 2006
    • Edinburgh, Scotland
    • Posts 410
    • Points 5,115

    Re: Response is out of order with previous responses

    Thanks Marianna,

    Holding on.

    Avid DNxIO, 3.5 GHz late 2013 Mac Pro, 64 GB Ram, MC 2018.4 with Symphony option, OS 10.12.6, LaCie 24 TB RAID. 3.5 GHz 6 core Mac Pros x 5, MC 2018.4... [view my complete system specs]
  • Fri, Nov 2 2018 4:42 PM In reply to

    • Hansa
    • Top 500 Contributor
    • Joined on Tue, Sep 5 2006
    • Edinburgh, Scotland
    • Posts 410
    • Points 5,115

    Re: Response is out of order with previous responses

    Problem solved by Ralph at Avid Support remotely.

    From now on I'll use App Manager exclusively when installing new software, as he did, and all should work.

    Thanks again.

    Avid DNxIO, 3.5 GHz late 2013 Mac Pro, 64 GB Ram, MC 2018.4 with Symphony option, OS 10.12.6, LaCie 24 TB RAID. 3.5 GHz 6 core Mac Pros x 5, MC 2018.4... [view my complete system specs]
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