Latest post Sat, Nov 17 2018 9:38 PM by mPepe. 6 replies.
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  • Fri, Oct 26 2018 5:09 PM

    • kd-53
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    • Duesseldorf, Germany
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    MC 2018.10 crashes when exporting quicktime reference

    Hi,

    today I switched from MC 2018.8 to MC 2018.10. Everything worked fine until I tried to export the final sequence to a qicktime reference. MC finished with an exeption. It is a UHD project 25p, video and audio are mixdowns. I tried it with other files and other project settings (1080 25i). Same result. I closed MC and rebooted the system. Same result.


    So I switched back to MC 2018.8. Now the export works fine with the same sequence. This seems to be a bug. Does anyone have the same problem? In the near future I will stay on MC 2018.8.

    Best regards
    Kl

    aus-Dieter

    Mobo: Asus Z270-A, i7-7700K, 32GB Ram, Win 10 Prof 64, GeForce GTX 1060 with 6 GB Ram, BM Intensity Pro 4K, MC 2018.8, BCC11, 2 x 24" monitors, Sony... [view my complete system specs]
  • Sat, Oct 27 2018 8:31 AM In reply to

    • kd-53
    • Not Ranked
    • Joined on Wed, Apr 28 2010
    • Duesseldorf, Germany
    • Posts 23
    • Points 310

    Re: MC 2018.10 crashes when exporting quicktime reference

    Hi,

    this is the error message I received:

    Mobo: Asus Z270-A, i7-7700K, 32GB Ram, Win 10 Prof 64, GeForce GTX 1060 with 6 GB Ram, BM Intensity Pro 4K, MC 2018.8, BCC11, 2 x 24" monitors, Sony... [view my complete system specs]
  • Sat, Oct 27 2018 9:14 AM In reply to

    • gswilson
    • Top 500 Contributor
    • Joined on Thu, Feb 4 2010
    • Belfast, Ireland - now, Frankfurt am Main, Germany
    • Posts 311
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    Re: MC 2018.10 crashes when exporting quicktime reference

    I'm seeing the same exception error message when trying to export a QT Ref. and I filled out the message panel and sent it to Avid.

    I can export a QT Ref for Squeeze without any issues when I select Sorenson Squeeze from the export options.

     

    Gerry

    MC 2018.11, Win 10 Pro CE, Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, Nvidia GTX 1080Ti GPU(Driver 399.07),Samsung 850 Pro 512 GB SSD... [view my complete system specs]
  • Sat, Oct 27 2018 9:20 AM In reply to

    • gorky
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    • Posts 135
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    Re: MC 2018.10 crashes when exporting quicktime reference

    I have the same experience with 2018.10.

    MacBook Pro (Retina, 15-inch, Mid 2014), 2,8 GHz Intel Core i7, NVIDIA GeForce GT 750M 2048 MB, OSX 10.11.6 [view my complete system specs]
  • Sat, Oct 27 2018 12:37 PM In reply to

    • BarkinMadd
    • Top 25 Contributor
    • Joined on Fri, Nov 4 2005
    • Ontario, Canada
    • Posts 4,609
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    Re: MC 2018.10 crashes when exporting quicktime reference

    Yes - this is a bug. Switch your audio output to WAVE format in the QT Ref settings. Very odd that this got past SQA but at least there is a workaround. 

    Camera(s) PXW-X70, HDR-FX1, Hero 6 Black | MC 18.11 | QT 7.7.9 | Continuum 2019 | Sapphire 2019 | Mocha Pro 2019 | Titler Pro 6 | Windows 10 Pro x64 |... [view my complete system specs]

    Steve

    ______________________

    www.nelliedogstudios.com

  • Sat, Oct 27 2018 2:18 PM In reply to

    • gswilson
    • Top 500 Contributor
    • Joined on Thu, Feb 4 2010
    • Belfast, Ireland - now, Frankfurt am Main, Germany
    • Posts 311
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    Re: MC 2018.10 crashes when exporting quicktime reference

    Thanks for the workaround Steve. Really wierd that something like this could slip through testing.

     

    Gerry

    MC 2018.11, Win 10 Pro CE, Asus X99-E WS, CPU i7-5930K -3,5 GHz, 32 GB DDR4 2666-16 RAM, Nvidia GTX 1080Ti GPU(Driver 399.07),Samsung 850 Pro 512 GB SSD... [view my complete system specs]
  • Sat, Nov 17 2018 9:38 PM In reply to

    • mPepe
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    • Joined on Sat, Dec 2 2017
    • Posts 1
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    Re: MC 2018.10 crashes when exporting quicktime reference

    I'm experiencing the same problem. I get an "Alert" that says: "Segmentation fault" in thread "MainThread", at address   0x0

    Then MC crashes. It creates a .mov file that is not supported in Squeeze.

    And yes, as suggested elsewhere changing the audio output to Wave did the trick. The .mov file then imported into Squeeze.

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