Latest post Tue, Oct 16 2018 3:34 PM by glenT. 6 replies.
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  • Mon, Oct 15 2018 8:56 PM

    • glenT
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    BCC Lite in trial mode with Symphony

    Hi. I have perpetual licence Media Composer 2018.9.0 with Symphony option. Symphony is installed and activated and BCC Lite (latest version 904a) is installed and shows in the plugin menu.

    But when I apply a BCC Lite plugin it goes in trial mode and asks me to purchase a licence. No separate serial number is supposed to be required. The BCC Lite plugins worked before with previous versions of MC Symphony.

    Any suggestions on how to activate it?

    Thanks.

     

     

    Mac Sierra 10.12.6

    iMac 27" OS Sierra v10.12.6 3.2 GHz, 16 GB Ram [view my complete system specs]
  • Mon, Oct 15 2018 11:18 PM In reply to

    • glenT
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    Re: BCC Lite in trial mode with Symphony

    Woes continue. Tried unistalling and reinstalling Media Composer - now I'm unable to re-activate the software. Have put in a support ticket.

    iMac 27" OS Sierra v10.12.6 3.2 GHz, 16 GB Ram [view my complete system specs]
  • Tue, Oct 16 2018 12:47 AM In reply to

    • glenT
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    Re: BCC Lite in trial mode with Symphony

    Tech support fixed the Media Composer activation issue. But the BCC Lite plugins still open only in trial mode. Anyone know how to get it running with Symphony?

    iMac 27" OS Sierra v10.12.6 3.2 GHz, 16 GB Ram [view my complete system specs]
  • Tue, Oct 16 2018 1:23 PM In reply to

    • Marianna
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    Re: BCC Lite in trial mode with Symphony

    Glen

    How come they didnt help with that issue too?

    Marianna

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  • Tue, Oct 16 2018 1:35 PM In reply to

    • glenT
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    Re: BCC Lite in trial mode with Symphony

    I didn't ask. Thought it was one 'issue' to deal with per support ticket.

    iMac 27" OS Sierra v10.12.6 3.2 GHz, 16 GB Ram [view my complete system specs]
  • Tue, Oct 16 2018 3:22 PM In reply to

    • Marianna
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    Re: BCC Lite in trial mode with Symphony

    glenT:

    I didn't ask. Thought it was one 'issue' to deal with per support ticket.

    I created a new case for you...  03572575

    Stand by Glen

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Tue, Oct 16 2018 3:34 PM In reply to

    • glenT
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    Re: BCC Lite in trial mode with Symphony

    Thanks Marianna.

    iMac 27" OS Sierra v10.12.6 3.2 GHz, 16 GB Ram [view my complete system specs]
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