Latest post Mon, Oct 15 2018 3:03 PM by Job ter Burg. 9 replies.
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  • Fri, Oct 12 2018 2:27 AM

    BM Intensity Shuttle Thunderbolt

    I'm not successful getting video from my laptop through my new Blackmagic Intensity Shuttle Thunderbolt to my monitor. 

    Avid Media Composer 2018.10 beta

    macOS 10.12.6

    Macbook Pro (Retina, 15-inch, mid 2014), 2.8 GHz Intel Core i7, 16 GB DDR3

    I've tried several BM drivers including

    Blackmagic_Desktop_Video_Macintosh_10.9.7 - Avid gave an error message that this driver wasn't going to work

    Blackmagic_Desktop_Video_Macintosh_10.9.11

    and

    Blackmagic_Desktop_Video_Macintosh_10.11.2

    On the Avid project Info page, it lists 

    Available Hardware

    -Intensity Shuttle Thunderbolt

    I've attached a HDMI cable from the output to the monitor. 

    What I don't see in the Settings is the Video Output Tool. It is listed in the Tools menu, but is greyed out. 

    Any advice would be appreciated. Thanks.

    Harry

    MacBook Pro i7 2.7 GHz 16 Gb Ram [view my complete system specs]
  • Fri, Oct 12 2018 9:48 AM In reply to

    Re: BM Intensity Shuttle Thunderbolt

    Does the Mac see the attached hardware? Does the BM control panel *outside of MC) see the hardware and allow you to configure it?

    If the Mac doesn't see it neitehr will MC.

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  • Fri, Oct 12 2018 2:46 PM In reply to

    Re: BM Intensity Shuttle Thunderbolt

    The Macbook see it, when I look into System Report / Thunderbolt. 

    The BM control panel is in the System Preferences, and opens its own window where you can configure the output. 

    Interestingly, when I plugged the device in this morning a message came on screen, something like 'device needs to update software'. Five minutes later, a progress bar on that announcement went away and the next message was 'unplug your device to recycle the power'. I'm thinking this is all good news. Recycled power. Started AMC and....

    Nothing. Video Input Tool is still greyed out. 

    MacBook Pro i7 2.7 GHz 16 Gb Ram [view my complete system specs]
  • Fri, Oct 12 2018 7:10 PM In reply to

    • hbrock
    • Top 25 Contributor
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    • Santa Monica, CA
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      Moderator: MCA Mac
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    Re: BM Intensity Shuttle Thunderbolt

    On the oft chance that you've either got BM software that's conflicting with itself or that didn't see the Avid installation when it was first installed, try this:

    Uninstall the BlackMagic Desktop Video software.

    Uninstall Avid

    Reinstall Avid

    Reinstall BlackMacgic Desktop Video.  (DON'T use the latest version, 10.11.3.)

    MacPro, MacBook Pro and a Cube (masquerading as a kleenex dispenser). [view my complete system specs]

    Must think of something clever to go here...

  • Sat, Oct 13 2018 2:51 PM In reply to

    Re: BM Intensity Shuttle Thunderbolt

    Just tried that, with no success. 

     

    I did try the 10.11.3 driver. It crashed AMC on the splash screen three straight times, so I removed and AMC started up fine. Then I installed 10.11.2 and it started up. But no video. Audio plays through the HDMI cable. 

    Thanks for the responses. 

    MacBook Pro i7 2.7 GHz 16 Gb Ram [view my complete system specs]
  • Sun, Oct 14 2018 6:48 AM In reply to

    • hbrock
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Santa Monica, CA
    • Posts 5,463
    • Points 63,390
    • Moderator: Avid Xpress Pro Mac
      Moderator: MCA Mac
      Moderator: Media Composer Getting Started

    Re: BM Intensity Shuttle Thunderbolt

    Yeah, there was a reason to not install 10.11.3. 

    Since the audio is playing through HDMI, here’s another question:

    What is the frame rate and format of the project and does your monitor support that natively?  If in doubt, try a 720p or 1080i project as a test.

    MacPro, MacBook Pro and a Cube (masquerading as a kleenex dispenser). [view my complete system specs]

    Must think of something clever to go here...

  • Sun, Oct 14 2018 6:49 PM In reply to

    Re: BM Intensity Shuttle Thunderbolt

    I tried every output setting per your suggestion. The monitor screen displays a graphic of the new frame size / speed every time it changes. No go. 

    I've installed BM drivers from 10.9.5 through 10.11.2 (yes, you said don't install .3).

    I've also installed AMC versions back to 8.5.1.

    Replaced the HDMI cable and Thunderbolt cable. 

    The kicker is I opened Premiere 2017 and it played out to the monitor fine, picture and sound. So the box is working. 

    MacBook Pro i7 2.7 GHz 16 Gb Ram [view my complete system specs]
  • Sun, Oct 14 2018 6:53 PM In reply to

    Re: BM Intensity Shuttle Thunderbolt

    This may be a stupid suggestion, but the client monitor is enabled in the timeline?

    Media Composer /w Symphony option | PT-HD | Win7Pro64 HP | OSX MBP | ISIS5000 | Nitris DX | Artist Mix & Transport & Color | AJA T-Tap | Decklink... [view my complete system specs]
  • Mon, Oct 15 2018 2:29 PM In reply to

    Re: BM Intensity Shuttle Thunderbolt

    ACK! JOB! That was it. You nailed it!

    I knew there was audio mute button on the Timeline, but never thought about a video output button. And when that is activated, the Tools / Video Output Tool selection is no longer greyed out. 

    Thanks for all the responses. 

    MacBook Pro i7 2.7 GHz 16 Gb Ram [view my complete system specs]
  • Mon, Oct 15 2018 3:03 PM In reply to

    Re: BM Intensity Shuttle Thunderbolt

    Awesome! Figured since you did see the V-sync flips, it must be something like that. Happy editing, Harry!

    Media Composer /w Symphony option | PT-HD | Win7Pro64 HP | OSX MBP | ISIS5000 | Nitris DX | Artist Mix & Transport & Color | AJA T-Tap | Decklink... [view my complete system specs]
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