Latest post Tue, Oct 16 2018 1:22 PM by RalphC. 5 replies.
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  • Thu, Oct 11 2018 2:35 PM

    • DavidTebbe
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    MC won´t start up on MacBook Pro 2018

    If I try to start Avid Media Composer pretty much nothing happends at all apart from the App crashing after about 3 seconds. No windows open or anything. I also keep getting "The Activation Server Could not be Reached" notifications. It is weird because sometimes it does not work for hours and then it suddenly starts to work again and then it stops to work for hours again and so on. 

    I got the student subscription and version 2018.9 installed. In the Avid Application Manager under Media Composer it says "Activated". 

    My Mac is running on system version: macOS High Sierra 10.13.6

    Any ideas?

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  • Fri, Oct 12 2018 1:53 PM In reply to

    • RalphC
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    Re: MC won´t start up on MacBook Pro 2018

    Hi David,

      Standby I will create a case for this and have it investigated.

     

     

     

    Regards,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Fri, Oct 12 2018 1:56 PM In reply to

    • RalphC
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    Re: MC won´t start up on MacBook Pro 2018

    Here is the case number 03570321, support team will reach out to assist you.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Fri, Oct 12 2018 9:05 PM In reply to

    • Marianna
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    Re: MC won´t start up on MacBook Pro 2018

    David

    You should be all set.  Ryan responded to you via the case.

    Happy editing.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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    WWLD

  • Mon, Oct 15 2018 2:30 PM In reply to

    • DavidTebbe
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    Re: MC won´t start up on MacBook Pro 2018

    Yes everything is working now thanks for the help guys! Yes

  • Tue, Oct 16 2018 1:22 PM In reply to

    • RalphC
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    Re: MC won´t start up on MacBook Pro 2018

    Awesome!

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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