Latest post Fri, Oct 12 2018 8:41 PM by Marianna. 3 replies.
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  • Thu, Oct 11 2018 1:56 AM

    • amythystj
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    failed install? "The application Avid Media Composer has quit unexpectedly"

    When I realized First wouldn't do what I wanted, I decided to test out the trial. Initially I forgot to uninstall First, and Media Composer wouldn't download. So I clicked the uninstall folders, then installed Media Composer and thought everything was fine. But it won't open. I have a MacOS, 10.13.6, in good condition (knock on wood).

    I tried uninstalling, restarting, and reinstalling. I tried opening the FatalError folders but when I opened the documents, they appreared to be blank.

    Just now I found 2 folders in Applications Support with Avid file names that I'm deleting, and any other files I can find with "Avid" in the name.

    Is there anything else you suggest?

  • Thu, Oct 11 2018 5:22 PM In reply to

    • Marianna
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    Re: failed install? "The application Avid Media Composer has quit unexpectedly"

    Amythystj

    Try the following:   

    Delete the folder in bold below:

    HD/Library/Caches/Avid/AppManager/Cache

    HD/Library/Caches/Avid/AppManager/Db

    HD/Library/Application Support/Avid/Licenses

    Now try it

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Thu, Oct 11 2018 11:52 PM In reply to

    • amythystj
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    Re: failed install? "The application Avid Media Composer has quit unexpectedly"

    Thanks for the suggestion! I looked in those places and in others (like preferences) and deleted whatever AVID files I could find. Then I downloaded it again and it restarted my computer. The Media Composer sent a message about downloading something else, I did. Then I opened it. AND... I got the same message.

    If you have additional suggestions, that would be awesome.

    If not, I may just be part of Download-Darwinism: survival of the fittest.

  • Fri, Oct 12 2018 8:41 PM In reply to

    • Marianna
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    Re: failed install? "The application Avid Media Composer has quit unexpectedly"

    what EXACT OS?  what Exact computer specifications?  And where did you install MC - internal drive - external drive etc..

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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