Latest post Thu, Sep 27 2018 10:19 PM by Marianna. 5 replies.
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  • Thu, Sep 27 2018 8:55 PM

    • jdrouette
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    Dongle update with Avid Link

    I need to update my dongle using the Application Manager, but since I installed Avid Link beta, the AM seems to go directly to that application instead. I can't find a Licensing section within Avid Link to update the dongle.

    Am I missing something or do I need to uninstall Avid Link to perform the update?

     

    Avid Media Composer 2018.12 Symphony option, Avid Artist DNxID on macOS 10.14.2, iMac Pro (2017) 10-Core, 3.0GHz Intel Xeon W, Turbo Boost up to 4.5GHz... [view my complete system specs]
  • Thu, Sep 27 2018 9:05 PM In reply to

    • Marianna
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    Re: Dongle update with Avid Link

    Dont you have a product tab which basically has the look of Appman?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Thu, Sep 27 2018 9:10 PM In reply to

    • jdrouette
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    Re: Dongle update with Avid Link

    Hi Marianna,

    I see the My Products tab, but if I click on Media Composer, it says "Dongle Activated" even though booting the software gives ne a "This software was released past your contract expiration..." error message. 

    I don't see a tab for licensing or dongle update.

    Avid Media Composer 2018.12 Symphony option, Avid Artist DNxID on macOS 10.14.2, iMac Pro (2017) 10-Core, 3.0GHz Intel Xeon W, Turbo Boost up to 4.5GHz... [view my complete system specs]
  • Thu, Sep 27 2018 9:34 PM In reply to

    Re: Dongle update with Avid Link

    It should have been communicated in the beta documentation, but dongle updates are not currently available through Avid Link. It will be, but not yet.

    I'd suggest you uninstall Link, install AppMan, then do your dongle update. You can then uninstall AppMan and reinstall Link if you want to continue in the beta.

    Symphony v8.8 | OS 10.11.6 • Nitris DX • 12-core MacPro (Mid 2012) • 36 GB RAM • Facilis Terrablock 24EX [view my complete system specs]

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  • Thu, Sep 27 2018 9:46 PM In reply to

    • jdrouette
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    Re: Dongle update with Avid Link

    Thanks Kevin. Noted.

     

    Avid Media Composer 2018.12 Symphony option, Avid Artist DNxID on macOS 10.14.2, iMac Pro (2017) 10-Core, 3.0GHz Intel Xeon W, Turbo Boost up to 4.5GHz... [view my complete system specs]
  • Thu, Sep 27 2018 10:19 PM In reply to

    • Marianna
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    Re: Dongle update with Avid Link

    jdrouette:

    Thanks Kevin. Noted.

    Exactly - Thanks Kevin as I didnt even know this.  I just pinged keith and said " get that in the documentation".

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

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