Latest post Mon, Sep 10 2018 4:10 PM by Paul Donahue. 2 replies.
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  • Mon, Sep 10 2018 3:32 PM

    • Paul Donahue
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Zurich, Switzerland
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    Need to update the dongle

    Hello all,

    I recently upgraded MC 8.8.5 to MC 2018.8.  I get an error of "this software was released past your contract expiration date (7/29/18)." My contract was updated and expires 7/29/29. Could someone tell me how I can receive the necessary file to update the dongle in Application Manager?

    Thanks in advance,

    Paul Donahue

    MacBook Pro 2.3 GHz Intel Core i7, 8 GB 1600 MHz DDR3, 10.9.4 [view my complete system specs]
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  • Mon, Sep 10 2018 3:46 PM In reply to

    • Marianna
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    • Joined on Thu, Oct 13 2005
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    Re: Need to update the dongle

    Hi Paul

    Log in to your My Avid and open products and subscriptions.  There you will see the system ID for the license that needs the updater.  Select the dongle updater and save to your desktop.  Then you can blast it through AppMan.

    Issues, email me back.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Mon, Sep 10 2018 4:10 PM In reply to

    • Paul Donahue
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Zurich, Switzerland
    • Posts 60
    • Points 665

    Re: Need to update the dongle

    Hi Marianna,

    Thanks much!

    Paul

    MacBook Pro 2.3 GHz Intel Core i7, 8 GB 1600 MHz DDR3, 10.9.4 [view my complete system specs]
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