Latest post Wed, Sep 19 2018 1:42 PM by Marianna. 23 replies.
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  • Sat, Sep 1 2018 8:39 AM

    License-server seems to be down

    Can´t start to work today, because although I have an annual subscription, Media Composer can´t be activated: 200 Can not link this device... Hell. What to do. Send my client home?

    Thanks for help.

     

    Windows 8.1 64bit - RAM 64 GB - GeForce GTX970 - Decklink Mini Monitor 4k [view my complete system specs]
  • Sat, Sep 1 2018 1:14 PM In reply to

    • RalphC
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    Re: License-server seems to be down

    Hi Armin,

    Please email me I will assist.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sun, Sep 2 2018 9:14 AM In reply to

    Re: License-server seems to be down

    hi

    same problem here

    Thanks

    Amit

    MC 8.9.4 Sierra 10.12.4 iMac (Retina 5K, 27-inch, 2017) 3.8 GHz Intel Core i5, Radeon Pro 580 8192 MB, 40 GB 2400 MHz DDR4 [view my complete system specs]
  • Mon, Sep 3 2018 4:08 PM In reply to

    • Joachim Claus
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    Re: License-server seems to be down

    I have a Dongle based system, so I can work. However, if I open Application manager it says, That I have no abo for this account, even when my license lasts until June 2019. There is definitely something wrong at Avid.

    Avid

     

    SuperMicro Workstation 7048A-T Dual Xeon (10 cores) E5-2640v4 2.4GHz 128 GB RAM, PNY P4000, 1 PCIe SSD 400 GB (Intel SSDPEDMW400G4) 1 SSD 2 TB for UHD... [view my complete system specs]

    Joachim Claus

  • Mon, Sep 3 2018 4:50 PM In reply to

    • RalphC
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    Re: License-server seems to be down

    Hi Guys,

      I reported the problem to our IT team. I will keep you updated.

     

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Mon, Sep 3 2018 7:11 PM In reply to

    • RalphC
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    Re: License-server seems to be down

    Issue is now resolved.

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Sep 4 2018 8:35 AM In reply to

    Re: License-server seems to be down

    Thanks RalphC. But this was no fun.

    Windows 8.1 64bit - RAM 64 GB - GeForce GTX970 - Decklink Mini Monitor 4k [view my complete system specs]
  • Tue, Sep 4 2018 9:22 AM In reply to

    • Joachim Claus
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    Re: License-server seems to be down

    It is not solved for me. I just tested Application Manager with a restart, and it still shows the information, that I have no abonnement for MC.

     

    SuperMicro Workstation 7048A-T Dual Xeon (10 cores) E5-2640v4 2.4GHz 128 GB RAM, PNY P4000, 1 PCIe SSD 400 GB (Intel SSDPEDMW400G4) 1 SSD 2 TB for UHD... [view my complete system specs]

    Joachim Claus

  • Wed, Sep 5 2018 9:04 AM In reply to

    • Joachim Claus
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    Re: License-server seems to be down

    Thank you Ralph,

    your efforts solved the problem. The question is still, what was the reason for this obvious corruption of the application manager data. May be caused by MC Beta build?

    Joachim

    SuperMicro Workstation 7048A-T Dual Xeon (10 cores) E5-2640v4 2.4GHz 128 GB RAM, PNY P4000, 1 PCIe SSD 400 GB (Intel SSDPEDMW400G4) 1 SSD 2 TB for UHD... [view my complete system specs]

    Joachim Claus

  • Sat, Sep 15 2018 10:01 AM In reply to

    Re: License-server seems to be down

    Today "Feeds" says version 2018.9 of MC is available. Although I have an annual subscription, my application manager doesn´t show the update option, not even for 2018.8. I got stuck with Version 2018.7. In fact in the "Apps" section I don´t even see the Media Composer App, only the "Application Manager". Media Composer is in the plug-ins section only. Is this correct?

    Thx Armin

    Windows 8.1 64bit - RAM 64 GB - GeForce GTX970 - Decklink Mini Monitor 4k [view my complete system specs]
  • Sun, Sep 16 2018 4:02 PM In reply to

    • Marianna
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    Re: License-server seems to be down

    Joachim Claus:

    Thank you Ralph,

    your efforts solved the problem. The question is still, what was the reason for this obvious corruption of the application manager data. May be caused by MC Beta build?

    Joachim

    Joachim...

    It actually was an issue on our server end.  Sorry that it affected you.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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    WWLD

  • Sun, Sep 16 2018 4:04 PM In reply to

    • Marianna
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    Re: License-server seems to be down

    Armin

    Since there was a server issue - I suggest you stop the Appman and AppMan Helper app's and then retry. You can also clear cache in Appman too.  If that doesnt work, you can download 2018.9 from the DL center but I would rather we figure out why your appman is NOT seeign the latet versions like it should.  

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

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  • Sun, Sep 16 2018 5:20 PM In reply to

    Re: License-server seems to be down

    Thanks Marianna for your quick replay. I have cleared the Cache file, restarted the AppMan, my account was synced again, I got the News, that 2018.9 is available, but I can´t update. My actual Verskion is 2018.7. So I think, 2018.8 ist missing too. By the side, should I see the MC App in the Apps section of the AppMan? There is only AppMan 2018.8.1. installed. And yes I think, that all happend after the server issue. What shall I do? Uninstall AppMan and Helper?

    Armin

    Windows 8.1 64bit - RAM 64 GB - GeForce GTX970 - Decklink Mini Monitor 4k [view my complete system specs]
  • Sun, Sep 16 2018 7:40 PM In reply to

    • Marianna
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    Re: License-server seems to be down

    Armin

    Uninstall 2018.7 completely.  If you did install 2018.9 or 2018.8 - uninstall that too.  Do the same for Appman.  Then start over and see if you can get it via AppMan.

    Standing by...........

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Sun, Sep 16 2018 7:54 PM In reply to

    Re: License-server seems to be down

    Hello Marianna, thanks. Its 10pm here in Germany, I will try that tomorrow morning:))

    Armin

    Windows 8.1 64bit - RAM 64 GB - GeForce GTX970 - Decklink Mini Monitor 4k [view my complete system specs]
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