Latest post Thu, Aug 2 2018 3:09 PM by RalphC. 1 replies.
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  • Wed, Aug 1 2018 8:44 PM

    • jjjooonnn.
    • Not Ranked
    • Joined on Wed, Aug 1 2018
    • Posts 2
    • Points 30

    getting subscription data...

    Hi, I'm thinking of switching from adobe premiere and not having a great time so far.

    I wanted to install Media Composter - First, before buying the full software,

    but I have yet to even try it out, as "getting subscription data..." will not leave my screen.

     

    Application Manager reads "current"

    and Media Composer reads "open", but when I try to open, it asks me to sign in, which is when I get "stuck".

    If anyone could please help, that'd be great.

    (I'm running Windows 8.1)

    Thanks

  • Thu, Aug 2 2018 3:09 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,762
    • Points 19,420
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: getting subscription data...

    Hi Jon,

       First uncheck Data Collection from the AppMan preferences, see if the issue goes away. If not try to disable firewall. Report back what is the result of the link below when you click on it. Also post screenshot of the Activity History.

    https://license.avid.com:3443/ping.aspx

    https://license.avid.com:443/ping.aspx


    http://update.avid.com:96/ping.asp

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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