Latest post Sun, Jul 22 2018 3:00 PM by Marianna. 7 replies.
Page 1 of 1 (8 items)
Sort Posts: Previous Next
  • Thu, Jul 19 2018 3:12 AM

    • piper_78
    • Not Ranked
    • Joined on Thu, Jul 19 2018
    • Posts 3
    • Points 55

    AVID MC seriously slowed down after upgrade to ver. 2018.7

    mac OS HS

    i7 3,5 

    32 GB ram 

    gtx 780m

     

    After update to ver. 2018.7 my avid slowed down very seriously. After few mins of editing,  timeline is not working smoothly. Simply it jams every few secons of any operation and crash. In every minute is getting worse. After 5-10 mins of editing avid has problem withe responding for any command. This problems has occured after update.   

    Filed under: ,
  • Thu, Jul 19 2018 2:56 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,567
    • Points 17,130
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: AVID MC seriously slowed down after upgrade to ver. 2018.7

    Hi piper_78,

       We are working to resolve this issue. I created a support case 03514501.

     

     

     

    Thanks, 

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Thu, Jul 19 2018 6:11 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 9,520
    • Points 209,320
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: AVID MC seriously slowed down after upgrade to ver. 2018.7

    Lukasz

    I responded to the case for you....   

    Please let me know how it goes later today or tomorrow.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Fri, Jul 20 2018 10:46 AM In reply to

    • piper_78
    • Not Ranked
    • Joined on Thu, Jul 19 2018
    • Posts 3
    • Points 55

    Re: AVID MC seriously slowed down after upgrade to ver. 2018.7

    Thank You all for answer,

    But probably I’ve noticed another dangerous bug after update to MC 2018.7. After update, my database files were apparently broken. After issues with new MC, I was trying do renew databases files. I remove them and afterwards I opened avid  to renew this files. But avid MC was unable to renew databases and crashed few times. After this I was trying do this same operation on another avid with same MXF folder and situation was occurred another time. Even on MC previos version. After this problems with avid MC I was forced to renew MXF folder from archive backup. Can You examine for this?  Thank You, Lucas
  • Fri, Jul 20 2018 3:13 PM In reply to

    Re: AVID MC seriously slowed down after upgrade to ver. 2018.7

    Fix for Mac slowness in 2018.7: http://community.avid.com/forums/t/185001.aspx

    Media Composer 2018.7 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Fri, Jul 20 2018 3:35 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 9,520
    • Points 209,320
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: AVID MC seriously slowed down after upgrade to ver. 2018.7

    piper_78:

    Thank You all for answer,

    But probably I’ve noticed another dangerous bug after update to MC 2018.7. After update, my database files were apparently broken. After issues with new MC, I was trying do renew databases files. I remove them and afterwards I opened avid  to renew this files. But avid MC was unable to renew databases and crashed few times. After this I was trying do this same operation on another avid with same MXF folder and situation was occurred another time. Even on MC previos version. After this problems with avid MC I was forced to renew MXF folder from archive backup. Can You examine for this?  Thank You, Lucas

    Piper

    I closed your case on the sluggish playback and created a new one on the database file issue.  Support is looking at this.

    New Case # 03515277

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Sat, Jul 21 2018 10:40 PM In reply to

    • piper_78
    • Not Ranked
    • Joined on Thu, Jul 19 2018
    • Posts 3
    • Points 55

    Re: AVID MC seriously slowed down after upgrade to ver. 2018.7

    Even after installation MC 2018.7.1 Avid has problem with responding. I'm f... pissed right now, coz i'ts another day that i cannot work for my client after update MC to 2018.7 ver. Go and fix this bugs guys! I'm back to ver 2018.5 !!!!!!

     

    bye!

  • Sun, Jul 22 2018 3:00 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 9,520
    • Points 209,320
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: AVID MC seriously slowed down after upgrade to ver. 2018.7

    Your graphics on 390.77 ???

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

Page 1 of 1 (8 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller