Latest post Wed, Nov 7 2018 3:38 PM by Bruce Dixon. 18 replies.
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  • Thu, Sep 13 2018 11:13 PM In reply to

    Re: MC 2018.7 and AJA hardware hangs with beach ball

    Marty:

    The last working driver combination was  Aja 10.5.2 driver & Aja OpenIO 10.4.9 with MC8.4 & OSX 10.9.5. 

    But it seems that only very few people complain about these issues.

    It is sad. Some of us have moaned a bit, then I gave up and went back to run MC 7.06 with the above OS and Aja drivers. Rock solid.

     

     

    Symphony 7.06 OS 10.9.5 QT 7.6.3 Mac Pro 2x2.66 6-core 32GB Ram Aja Kona 3. MC 7.0.6 OS 10.9.5 Mac Pro 5.1 2x2.97 6-core 14GB ram Aja I/O express, Apple... [view my complete system specs]
  • Mon, Nov 5 2018 10:45 PM In reply to

    • Bruce Dixon
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Washington, DC
    • Posts 38
    • Points 510

    Re: MC 2018.7 and AJA hardware hangs with beach ball

    The problem seems to be resolved by updating to AJA driver 14.3.

    AJA released the update last week. I did a brief test with Media Composer 2018.10 and Mac OS 10.13.6 High Sierra and there are no issues when I enable the AJA hardware monitoring in the timeline. No more Beach Ball !

    We have also discovered over the last month or two that while MC 2018.4 does not hang imediately when using the AJA hardware, every now and then we would get a temporary 'beach ball hang' that lasted exactly 5 minutes. This would typically happen 3 or more times a day. No work would be lost, and the OS would continue normally, you just had to wait 5 min. before you could continue working with MC.

    I'm hoping this issue is also solved now. I'll have to use the new driver for a few days to find out.

    Thanks to Avid and the team at AJA for resolving this.

    Bruce

     

     

    We have 6 Media Composer systems. All are running MC 2018.3.x and Mac OS X 10.11.x 2 of the MC systems have Mojo DX hardware and the Symphony option... [view my complete system specs]

    Bruce Dixon

    EFX Media

    Arlington VA 22204

    USA

  • Tue, Nov 6 2018 9:43 AM In reply to

    • mrtrees
    • Top 500 Contributor
    • Joined on Tue, Aug 8 2006
    • London
    • Posts 303
    • Points 4,100

    Re: MC 2018.7 and AJA hardware hangs with beach ball

    Hi Bruce

     

    Thanks for the update.

    Can i ask what firmware you have running on your AJA HArdware and exactly what hardware it is?

    I seemed to have stumbled upon a config using IO4K, MC 2018.8, AJA Driver 14 and firmware version 2015/10/12.

     

    The performance of this config seems to be far more stable. 

     

    In the process of rolling out your suggested config now on one Mac, so we will see.

    MC 2018.7.1/OSX 10.13.5/AJA IO4K/Nexis Client 7.10/ISIS server 4.7.11 Mac Pro 3GHZ 8 Core Intel Xon E5/32GB ISIS 5000 sys director/ 2 x 32 TB expansion... [view my complete system specs]
  • Wed, Nov 7 2018 3:38 PM In reply to

    • Bruce Dixon
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Washington, DC
    • Posts 38
    • Points 510

    Re: MC 2018.7 and AJA hardware hangs with beach ball

    We have 2 systems with Mac Pro towers and AJA IO Express hardware. I'm not in front of them now, but I'm pretty sure they're both on the latest firmware.

    My guess as to why the problem was different for us than for newer systems is that we are using a PCIe interface card. I think Avid has now dropped all PCIe Macs from the supported hardware list. (Just because hardware isn't 'Supported' doesn't mean it won't work, just that Avid does not test that specific configuration.) All of the current Avid supported Macs use Thunderbolt instead of PCIe which could explain why this issue did not occur during Avid's testing.

    I hope this answers mrtrees question.

    Bruce

    We have 6 Media Composer systems. All are running MC 2018.3.x and Mac OS X 10.11.x 2 of the MC systems have Mojo DX hardware and the Symphony option... [view my complete system specs]

    Bruce Dixon

    EFX Media

    Arlington VA 22204

    USA

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