Latest post Fri, Jul 13 2018 9:40 PM by glenT. 2 replies.
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  • Fri, Jul 13 2018 8:38 PM

    • glenT
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    • Joined on Mon, Aug 9 2010
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    Where is activation code?

    I have Avid Media Composer w/Symphony perpetual product with an up-to-date plan. I updated to the latest version 2018.7 but when opening got the error message  "This software was released past your contract expiration date". As stated, my plan is current.

    I reset my appman application as suggested at http://community.avid.com/forums/p/138320/784985.aspx

    Now I can't find my activation code so am unable to activate the software. Can someone jog my memory as to where to access it. It's not in my account info - is it on an email?

    Thanks.

    iMac 27" OS Sierra v10.12.6 3.2 GHz, 16 GB Ram [view my complete system specs]
  • Fri, Jul 13 2018 8:42 PM In reply to

    • Marianna
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    Re: Where is activation code?

    Glen

    Easy peasy

    You need to deactivate then activate once a year so the system "phones home" so to speak to the server and all the things that have changed such as your new plan update.

    Log in to your MY Avid at account.avid.com and then open My products and Subscritions.  It will be there.

    stuck

    email me

    Marianna

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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    WWLD

  • Fri, Jul 13 2018 9:40 PM In reply to

    • glenT
    • Not Ranked
    • Joined on Mon, Aug 9 2010
    • Posts 6
    • Points 60

    Re: Where is activation code?

    Of course; it was right under my nose! I just didn't open the product details and links tab fully. Thanks.

    iMac 27" OS Sierra v10.12.6 3.2 GHz, 16 GB Ram [view my complete system specs]
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