Latest post Wed, Jul 11 2018 10:02 PM by Marianna. 2 replies.
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  • Wed, Jul 11 2018 9:37 PM

    • yhz123
    • Not Ranked
    • Joined on Sun, Jul 24 2011
    • Posts 6
    • Points 95

    Support renewal won't work - EDU crossgrade

    Is anyone else having problems with renewal support?

    My support plan expires in about five hours and I've been trying for two days to renew it.

    I have a perpetual license for MC but it's edu and I want to cross grade to the standard perpetual lisence.

    The proper option comes up online, however it won't let me add it to my cart.

    It provides an error code. I've called Avid but they were unable to help. I've opened a case but haven't heard anything back. I'm worried that my current plan will expire before I can get the issue resolved.



  • Wed, Jul 11 2018 9:58 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,832
    • Points 20,215
    • Avid Customer Advocate
      Avid Customer Service
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    Re: Support renewal won't work - EDU crossgrade

    Hi yhz123,

        Webstore folks are working on your case, looks like there is an issue with your account, don't worry about the expiration you still have a grace period to renew. I'll monitor your case in the next 24hours.






    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Jul 11 2018 10:02 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 10,202
    • Points 218,050
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    Re: Support renewal won't work - EDU crossgrade

    You rock RalphC


    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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