Latest post Fri, Jul 6 2018 9:03 AM by Hannes Schuler. 6 replies.
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  • Mon, Jun 25 2018 11:44 AM

    Avid MC 2018.5 crashes on launch

    Hi, I just downloaded and installed MC 2018.5 and it wont open. It crashes on launch each time when it gets to 'ACFString.avx' plugin.

    I'm running OS High Sierra 10.13.5

    Is there a known issue with this?

    Many thanks for any suggestions.

     

     

     

     

  • Wed, Jun 27 2018 1:43 PM In reply to

    • RalphC
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    Re: Avid MC 2018.5 crashes on launch

    Hi Hugh,

      MC 2018.5 is not yet qualified with Mac OS X 10.13.5.

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Thu, Jul 5 2018 2:58 PM In reply to

    Re: Avid MC 2018.5 crashes on launch

    Hello,

    I have the same problem after upgrading to 2018.5 while the launch process with the same message BUT on Mac OSX Sierra 10.12.6.

    But this ONLY happens, when the external HD-Video Monitor is connected.

    I did not realize it in the beginning, because I installed and tried 2018.5 on my Macbook Pro first, without any external monitors etc. Everything was fine. When I connected my Macbook Pro to it's editing ‚ecosystem‘ with external monitor, external keyboard, Artist Color Control, Raid etc. Avid crashed when I tried to start it. It was a long process to single out the reason for the crash: the external HD Monitor, connected via Blackmagic Ultra Studio MiniMonitor WITH external HD monitor connected: Avid crashes on launch each time it reaches ‚ACFString.avx‘ plugin WITHOUT external HD Monitor: No problems… I already uninstalled and installed MC 2018.5 but unfortunately the problem (=crash) stays… Any suggestions? Thank you and kind regards, Hannes
    MacBook Pro (15 Zoll, 2016) Mac OS Sierra 10.12.6 2,9 GHz Intel Core i7 16 GB 2133 MHz LPDDR3 Radeon Pro 460 4096 MB Intel HD Graphics 530 1536 MB... [view my complete system specs]
  • Thu, Jul 5 2018 3:30 PM In reply to

    • NYnutz
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    Re: Avid MC 2018.5 crashes on launch

    what version of blcakmagic software?

    Dave

    Post Production Infrastructure Engineer

    "A very big network"

     

  • Thu, Jul 5 2018 4:06 PM In reply to

    Re: Avid MC 2018.5 crashes on launch

    I tried to check the version of the ‘Blackmagic desktop video’ in the system configurations but it didn’t open. Instead an error occured ‚Blackmagic desktop video couldn’t load’ (original the message is in German...).

    So that might be the problem? 

    And I haven’t touched the Blackmagic software for probably years... Should I try to find an update?

    Tnank you!

    MacBook Pro (15 Zoll, 2016) Mac OS Sierra 10.12.6 2,9 GHz Intel Core i7 16 GB 2133 MHz LPDDR3 Radeon Pro 460 4096 MB Intel HD Graphics 530 1536 MB... [view my complete system specs]
  • Thu, Jul 5 2018 5:03 PM In reply to

    • NYnutz
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    Re: Avid MC 2018.5 crashes on launch

    Yes, definitely! Blackmagic software versions are just as sensitive to the OS version and client/host software versions as media composer! You should download the version that is qualified for your OS and media composer versions, then use the installer utility to UNINSTALL the existing version FIRST. Once the existing version is uninstalled, you should install the new version.

     

    Here is a link to the blackmagic support and downloads page for capture and playback hardware.

    Dave

    Post Production Infrastructure Engineer

    "A very big network"

     

  • Fri, Jul 6 2018 9:03 AM In reply to

    Re: Avid MC 2018.5 crashes on launch

    Thank you!

    That solved the problem (and looking back it it's very obvious thagt this was the problem but I didn't see it...).

    First I tried the newest BM desktop video software which should work according to the specs, but it didn't.

    But version Blackmagic_Desktop_Video_10.9.12 worked in connection with Mac OSX 10.12.6 and Avid MC 2018.5

    Thanks again,

    Hannes

     

     

    MacBook Pro (15 Zoll, 2016) Mac OS Sierra 10.12.6 2,9 GHz Intel Core i7 16 GB 2133 MHz LPDDR3 Radeon Pro 460 4096 MB Intel HD Graphics 530 1536 MB... [view my complete system specs]
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