Latest post Tue, Jun 19 2018 4:19 PM by jfandl. 8 replies.
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  • Mon, Jun 11 2018 8:21 PM

    • jfandl
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    • Joined on Mon, Jun 11 2018
    • Posts 6
    • Points 60

    NewBlueFX Titler Pro 4 Crashes itself and Media Composer

    Avid Media Composer 2018.5 works fine UNTIL I install Titler Pro 4, included with my Avid Media Composer subscription. Once the titler pro launches, it crashes at least once, then after that, if I can get it to launch it will hand, close or crash.  After a reboot, Media Composer Crashes continually.  I have removed both pieces of software with no resolution. 

    Problem Identified:  After digging step by step, I found out that Titler Pro installs the x86/64 version of 2008 c++ software, however it installs the Russian edition.  Once I remove the two Russian versions of the C++, and only install the US or English C++ libraries, Media Composer starts working fine again.  Titler Pro will not launch after removing the two Russian files. 

    Is this a known issue?  Is there a way to fix it to use the Titler Pro 4 software with Media Composer? 

    The error I get when Media Composer crashes is the familar:

    AVIDOPFrameGeneratorApp.exe

    Any suggestions?
  • Tue, Jun 12 2018 12:08 PM In reply to

    • BarkinMadd
    • Top 25 Contributor
    • Joined on Fri, Nov 4 2005
    • Ontario, Canada
    • Posts 4,552
    • Points 59,480

    Re: NewBlueFX Titler Pro 4 Crashes itself and Media Composer

    Wow - that's unbelievable.

    I wonder if you should try TP 5 Pro - since you are running 2018.5 you should probably be using the version of TP that Avid includes  (at least give it a try) - 

    NewBlue Titler Pro for Avid 5.0.180117

    Camera(s) PXW-X70, HDR-FX1, Hero 6 Black | MC 18.7 | QT 7.7.9 | BCC 11 | Sapphire 11 | Mocha Pro 5.6 | Titler Pro 6 | Windows 10 Pro x64 | System: P6X58D... [view my complete system specs]

    Steve

    ______________________

    www.nelliedogstudios.com

  • Tue, Jun 12 2018 2:16 PM In reply to

    • jfandl
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    • Joined on Mon, Jun 11 2018
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    • Points 60

    Re: NewBlueFX Titler Pro 4 Crashes itself and Media Composer

    Thanks for the recommendation but Avid only provides Titler Pro 4 with the current subscription license Sad, otherwise I would try the newer version.

  • Thu, Jun 14 2018 12:09 AM In reply to

    Re: NewBlueFX Titler Pro 4 Crashes itself and Media Composer

    New Blue Titler 6 fixed multiple issues I had with Titler 4.

     

    Suggest you download a trial version, install it and see if it helps.

  • Fri, Jun 15 2018 8:17 PM In reply to

    • jfandl
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    • Joined on Mon, Jun 11 2018
    • Posts 6
    • Points 60

    Re: NewBlueFX Titler Pro 4 Crashes itself and Media Composer

    Good advice since they have a trial version.  I will "give it a try".

    Avid did send me a different version (Version 5) of the App which definitely reduced the crashes, even though Media composer crashes twice every launch after installing TitlerPro 5, but that's workable as long as I wait about 15-20 seconds before acknowledging the crash.  If I wait, it doesn't close the app.  If I click too fast, the app closes right away.  Very strange.

  • Sun, Jun 17 2018 12:03 PM In reply to

    • BarkinMadd
    • Top 25 Contributor
    • Joined on Fri, Nov 4 2005
    • Ontario, Canada
    • Posts 4,552
    • Points 59,480

    Re: NewBlueFX Titler Pro 4 Crashes itself and Media Composer

    You don't describe your hardware and OS - maybe there's something else going on?

    Camera(s) PXW-X70, HDR-FX1, Hero 6 Black | MC 18.7 | QT 7.7.9 | BCC 11 | Sapphire 11 | Mocha Pro 5.6 | Titler Pro 6 | Windows 10 Pro x64 | System: P6X58D... [view my complete system specs]

    Steve

    ______________________

    www.nelliedogstudios.com

  • Mon, Jun 18 2018 6:40 AM In reply to

    Re: NewBlueFX Titler Pro 4 Crashes itself and Media Composer

    Blessed will be the day that the new Titler will be the main MC titler.

    Desktop
    Corsair RM750X/Asus P8Z68 Deluxe(Gen3)/i7 2600K@4.4/Corsair 32G DDR3/PNY Quadro P2000D(390.77)/Samsung 850 Pro SSD(OS) 256 GB/ 2x2TB WD RE4@RAID 0/LG BH16NS40/W10 Pro 64bit/Media Composer Software 2018.7 with Symphony Option/2xHP 22'' Monitors/M-Audio AV30 Speakers.

     

    Larry as long as I live I will remember you.

     

    3 Heads Digital Films

  • Tue, Jun 19 2018 4:14 PM In reply to

    • jfandl
    • Not Ranked
    • Joined on Mon, Jun 11 2018
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    • Points 60

    Re: NewBlueFX Titler Pro 4 Crashes itself and Media Composer

    The good news is Avid was able to provide Title Pro 5 through their support team.  Interestingly, it's the same build number as 4 but it's a different file. 

    Build # 180117

    5 definitely crashes less than 4 was doing, but still struggling with it.  Will continue to troubleshoot.

     

  • Tue, Jun 19 2018 4:19 PM In reply to

    • jfandl
    • Not Ranked
    • Joined on Mon, Jun 11 2018
    • Posts 6
    • Points 60

    Re: NewBlueFX Titler Pro 4 Crashes itself and Media Composer

    Keep in mind Avid Media Composer 2018.5 works fine UNTIL I install the Titler Pro4 so I'm inclined to doubt it's a hardware issue.

     

    I am running a custom built 16GB i5 3570K 3.4G machine (Gigiabyte Z77 motherboard, DDR3 1600 memory) with Windows 7 Enterprise Edition – 64bit OS, fully service patched.  Very few apps installed on it.  Vertex 4 SSD boot and 7200 RPM data drive

     

    The error I get is consistently:

    Faulting application name: AvidOPFrameGeneratorApp.exe, version: 18.5.0.48725, time stamp: 0x5af2613d

    Faulting module name: MSVCR120.dll, version: 12.0.40660.0, time stamp: 0x577e0cc7

    Exception code: 0x40000015

    Fault offset: 0x00000000000748a6

    Faulting process id: 0x2620

    Faulting application start time: 0x01d4002adc47da8d

    Faulting application path: C:\Program Files\Avid\Avid Media Composer\AvidOPFrameGeneratorApp.exe

    Faulting module path: C:\Windows\system32\MSVCR120.dll

    Report Id: 1a108900-6c1e-11e8-a92c-902b349bf935

     

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