Latest post Wed, Jun 6 2018 8:32 PM by chuckkahn. 2 replies.
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  • Wed, Jun 6 2018 5:04 PM

    • chuckkahn
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Toronto
    • Posts 283
    • Points 3,160

    Trying to download Avid First

    Trying to download Avid First.
    
    Was directed to this page:
    
    https://my.avid.com/account/upgrade?returnUrl=https%3a%2f%2fmy.avid.com%2fmcfirst&theme=mcfirst
    
    I filled in my address & name 
    
    And then got this error:
    
    An unexpected error has occurred with you User account. Please contact Avid Support and provide them 
    the following Error Code - 054485334
    
    
    --------------------
    
    
    
    
    
    
    
    
    
    
    So I contacted Avid support and got this message:
    
    
    --------------------
    
    
    Hello Chuck,
    
    Our free Media Composer | First do not include the assisted support that comes with our paid products. Support for Avid’s First products is provided through Avid’s extensive Knowledge Base, which gives you access to the powerful insights, lessons learned and tips of thousands of media professionals. 
    
    Additionally, our Community sites provide a place where you can ask questions about the First products, engage in peer to peer discussions, and learn about the best ways to get the most out of these free versions. You’ve joined a global collaborative community by choosing an Avid First product, so take advantage of all of the benefits.
    
    Please start with the Knowledge Base article for your product. (You can subscribe to these articles to be notified of any changes or additions using the Tools Menu.)
    
    •	Media Composer | First FAQ: http://avid.force.com/pkb/articles/FAQ/Media-Composer-First-Common-Issues
    
    For issues not covered by our FAQs, please post details about your issue and system to the related forum.
    
    •	Media Composer | First forum: http://community.avid.com/forums/377.aspx
    
    In the rare event that these resources do not help you resolve an issue, each First forum has moderators who can work with you on the steps to report an unresolved problem.
    
    Thank you for using Avid products.
    
    
    --------------------
    How do I proceed so that I can download Avid First?

     

    Avid Media Composer 6.0.5.1 / Mac OS 10.7.5 / Mac Pro / 2 x 2.4 GHz 6-Core Intel Xeon / 12 GB 1333 MHz DDR3 [view my complete system specs]
  • Wed, Jun 6 2018 5:33 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,483
    • Points 16,145
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Trying to download Avid First

    Hi chuckkahn,

      I've seen this issue before, it's account related can you send me a pm I will look at your Avid master account. 

     

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Wed, Jun 6 2018 8:32 PM In reply to

    • chuckkahn
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Toronto
    • Posts 283
    • Points 3,160

    Re: Trying to download Avid First

    Got it fixed.  Thanks!

    Avid Media Composer 6.0.5.1 / Mac OS 10.7.5 / Mac Pro / 2 x 2.4 GHz 6-Core Intel Xeon / 12 GB 1333 MHz DDR3 [view my complete system specs]
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