Latest post Sat, May 5 2018 3:04 PM by RalphC. 1 replies.
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  • Sat, May 5 2018 10:16 AM

    • Jeromint
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    • Joined on Sat, May 5 2018
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    failed deactivation 0 deactivation ok. no record of this device was found

    Hi,

     

    I've just migrated from a Mac to another, and I'm having some issues trying to activate my licenses. My Application Manager is unable to conect to Avid servers and it doesn't allow me to deactivate Media Composer. "failed deactivation 0 deactivation ok. no record of this device was found". ¿What should I do?

     

     

  • Sat, May 5 2018 3:04 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,440
    • Points 15,685
    • Avid Customer Advocate
      Avid Customer Service
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      SystemAdministrator

    Re: failed deactivation 0 deactivation ok. no record of this device was found

    Hi Jeromint,

       Send me pm/email I will assist.

     

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
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