Latest post Fri, Sep 14 2018 1:41 PM by RalphC. 13 replies.
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  • Tue, Apr 17 2018 5:33 PM

    • hoojoo
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    "Unknown Error" When attempting 1st login

    I type in my email and password, then hit enter and nothing happens and it just says "Unknown Error".

  • Tue, Apr 17 2018 5:38 PM In reply to

    Re: "Unknown Error" When attempting 1st login

    It would help to know more about the system you're working on.  Which version of First are you running?  Which specific OS? What processor? What video card? How much RAM? Where is your media stored? 

    If you edit your user profile, you can add this information so you don't have to type it all the time.  (Look at the bottom of this post for an example.)

    Media Composer 2018.7 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Tue, Apr 17 2018 5:54 PM In reply to

    • RalphC
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    Re: "Unknown Error" When attempting 1st login

    In addition to Carl post, posting the screenshots of the error message will help us troubleshoot the issue.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Sep 11 2018 3:01 AM In reply to

    • Vascavinch
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    Re: "Unknown Error" When attempting 1st login

    I'm also having the same problem. I've tried trouble shooting tips and detelting and redownloading Media composer. 

    Running 2018.8 media composer Ryzen 2700x 3.7Gh 8 cores X470 Asus prime motherboard 16gb of G.Skill ram Western Digital 500gb m.2 Seagate 2Tb Hard... [view my complete system specs]
  • Tue, Sep 11 2018 3:03 AM In reply to

    • Vascavinch
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    Re: "Unknown Error" When attempting 1st login

    Running 2018.8 media composer Ryzen 2700x 3.7Gh 8 cores X470 Asus prime motherboard 16gb of G.Skill ram Western Digital 500gb m.2 Seagate 2Tb Hard... [view my complete system specs]
  • Tue, Sep 11 2018 2:23 PM In reply to

    • Marianna
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    Re: "Unknown Error" When attempting 1st login

    Vascavinch

    still stuck?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Tue, Sep 11 2018 11:57 PM In reply to

    • Vascavinch
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    Re: "Unknown Error" When attempting 1st login

    Yes

    Running 2018.8 media composer Ryzen 2700x 3.7Gh 8 cores X470 Asus prime motherboard 16gb of G.Skill ram Western Digital 500gb m.2 Seagate 2Tb Hard... [view my complete system specs]
  • Wed, Sep 12 2018 2:21 PM In reply to

    • Marianna
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    Re: "Unknown Error" When attempting 1st login

    Can you email me .. I need the following:

    Computer specifications

    Operating system

    What is attached if anything

    Using MC First 2018.8?

    screen shot of the error

    System ID

    my email is below...........

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Wed, Sep 12 2018 4:16 PM In reply to

    • RalphC
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    Re: "Unknown Error" When attempting 1st login

    Can you select "Preferences" tab and click Restart AppMan Helper and Clear Cache files, the preferences is located in the sign in. 

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Thu, Sep 13 2018 1:36 AM In reply to

    • Vascavinch
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    Re: "Unknown Error" When attempting 1st login

    I have already tried that multiple times 

    Running 2018.8 media composer Ryzen 2700x 3.7Gh 8 cores X470 Asus prime motherboard 16gb of G.Skill ram Western Digital 500gb m.2 Seagate 2Tb Hard... [view my complete system specs]
  • Thu, Sep 13 2018 3:02 PM In reply to

    • RalphC
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    Re: "Unknown Error" When attempting 1st login

    I reset your password, I pm you the temporary one. I also tried to login your account no issue from my end. Can you disable firewall or allow AppMan and AppMan helper. 

     

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Fri, Sep 14 2018 2:16 AM In reply to

    • Vascavinch
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    Re: "Unknown Error" When attempting 1st login

    I just tried doing both options. I made sure that AppMan and AppMan helper were allowed by the firewall, which they were and tried with the password you emailed me. Then I tried disabling firewall completely and that still didn't work 

    Running 2018.8 media composer Ryzen 2700x 3.7Gh 8 cores X470 Asus prime motherboard 16gb of G.Skill ram Western Digital 500gb m.2 Seagate 2Tb Hard... [view my complete system specs]
  • Fri, Sep 14 2018 2:21 AM In reply to

    • Vascavinch
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    Re: "Unknown Error" When attempting 1st login

    Actually, I just got it to work. For some reason turning off Admin Functions and Anonymous Data Collection made it work. Anyways I wanted to just say thank you for helping

    Running 2018.8 media composer Ryzen 2700x 3.7Gh 8 cores X470 Asus prime motherboard 16gb of G.Skill ram Western Digital 500gb m.2 Seagate 2Tb Hard... [view my complete system specs]
  • Fri, Sep 14 2018 1:41 PM In reply to

    • RalphC
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    Re: "Unknown Error" When attempting 1st login

    Interesting thanks for sharing the fixed.

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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