I type in my email and password, then hit enter and nothing happens and it just says "Unknown Error".
It would help to know more about the system you're working on. Which version of First are you running? Which specific OS? What processor? What video card? How much RAM? Where is your media stored?
If you edit your user profile, you can add this information so you don't have to type it all the time. (Look at the bottom of this post for an example.)
"There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey." - John Ruskin (1819-1900)
Carl Amoscato | Freelance Film & Video Editor | London, UK
In addition to Carl post, posting the screenshots of the error message will help us troubleshoot the issue.
Thanks,
RalphC
I'm also having the same problem. I've tried trouble shooting tips and detelting and redownloading Media composer.
Vascavinch
still stuck?
Marianna
marianna.montague@avid.com
Yes
Can you email me .. I need the following:
Computer specifications
Operating system
What is attached if anything
Using MC First 2018.8?
screen shot of the error
System ID
my email is below...........
Can you select "Preferences" tab and click Restart AppMan Helper and Clear Cache files, the preferences is located in the sign in.
I have already tried that multiple times
I reset your password, I pm you the temporary one. I also tried to login your account no issue from my end. Can you disable firewall or allow AppMan and AppMan helper.
I just tried doing both options. I made sure that AppMan and AppMan helper were allowed by the firewall, which they were and tried with the password you emailed me. Then I tried disabling firewall completely and that still didn't work
Actually, I just got it to work. For some reason turning off Admin Functions and Anonymous Data Collection made it work. Anyways I wanted to just say thank you for helping
Interesting thanks for sharing the fixed.
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