Latest post Mon, Apr 9 2018 2:38 PM by Kevin Klimek. 3 replies.
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  • Mon, Apr 9 2018 1:29 PM

    • derDoyle
    • Not Ranked
    • Joined on Tue, Aug 18 2015
    • Posts 62
    • Points 710

    macOS10.13.3 Dongle Activation Issue - Fix

    Hey,

    after upgrading from 10.13.2 to 10.13.3 and a fresh install of MC2018.4 my Dongle wasn't recognized anymore by the Application Manager.

    After a quick research I found this Knowledge Base Article:

    http://avid.force.com/pkb/articles/en_US/Troubleshooting/Dongle-not-recognized-in-Mac-OS-High-Sierra

     

    But, I did not even had the Sentinel.kext-file.

    But here is the fix:

    I had to manually install the SentinelSystemDriver.pkg which is found in MacHD/Applications/Utilities/Avid Utilities/Sentinel Driver.

    After this the Sentinel.kext is available but there was no need to fix the permissions, the Dongle was immediately recognized.

    Clients: MacPro6.1 (2013 "Trashcan"), 3,5GHz 6-Core, 16GB (1866) RAM, AMD FirePro D500, 256GB SSD, macOS 10.12.2, Avid MediaComposer 8.7.2, NitrisDX... [view my complete system specs]
  • Mon, Apr 9 2018 2:24 PM In reply to

    Re: macOS10.13.3 Dongle Activation Issue - Fix

    Yes, from now on you will have to manually install the Sentinel drivers AND DX Driver (if needed) when you uninstall/update.

    Symphony v8.8 | OS 10.11.6 • Nitris DX • 12-core MacPro (Mid 2012) • 36 GB RAM • Facilis Terrablock 24EX [view my complete system specs]

    -- Kevin

  • Mon, Apr 9 2018 2:35 PM In reply to

    • derDoyle
    • Not Ranked
    • Joined on Tue, Aug 18 2015
    • Posts 62
    • Points 710

    Re: macOS10.13.3 Dongle Activation Issue - Fix

    Thank you.

    Maybe it is possible to integrate this option in the installer of future releases.

    Doyle

    Clients: MacPro6.1 (2013 "Trashcan"), 3,5GHz 6-Core, 16GB (1866) RAM, AMD FirePro D500, 256GB SSD, macOS 10.12.2, Avid MediaComposer 8.7.2, NitrisDX... [view my complete system specs]
  • Mon, Apr 9 2018 2:38 PM In reply to

    Re: macOS10.13.3 Dongle Activation Issue - Fix

    Unlikely. Apparently, Apple requires manual appoval of any installation of kext files in High Sierra.

    Symphony v8.8 | OS 10.11.6 • Nitris DX • 12-core MacPro (Mid 2012) • 36 GB RAM • Facilis Terrablock 24EX [view my complete system specs]

    -- Kevin

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