Latest post Tue, Apr 3 2018 3:54 PM by Marianna. 3 replies.
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  • Fri, Mar 30 2018 1:26 PM

    • Atomike
    • Top 150 Contributor
    • Joined on Thu, Oct 13 2005
    • Nebraska
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    Delay of iLok Activation Every Day

    So when I restart my PC, if I immediately start my dongle-activated Media Composer, I get a warning about DRM and not having audio activated or something like that.  I can get this to go away by opening the iLok application, but even that will sometimes take several attempts - like it needs some time to warm-up.  After time, it all sorts itself out, but I don't have any other software that needs this kind of massaging, and it's a little annoying. This has only been happening for the last few months or so.

    So, I thought I'd check and see what's what. If this is the new normal for others too? or if it's just me.

    I realize in this modern age that software companies must treat its loyal customers like dirty thieves. I just wish it wasn't so.

    Media Composer version: usually newest release, or 1 behind. Nvidia GTX 1070Ti Windows 10, Core i7 8700K processor, ASRock GA 1151 Z370 Motherboard... [view my complete system specs]

    I spend most of my time between New York and Los Angeles.  In Nebraska.

  • Fri, Mar 30 2018 1:46 PM In reply to

    • RalphC
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    Re: Delay of iLok Activation Every Day

    Hi Mike,

       Let me get a case started 03439245 and have support investigate on this.

     


    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Apr 3 2018 3:45 PM In reply to

    Re: Delay of iLok Activation Every Day

    Sounds like the Pace licence server is not up and running when you start MC.  Right click [My Computer] and select [MANAGE].  Click [Services and Management] and then double click [services] in the middle pane.  Highlight the first item in the list and hit the P key.  You should be at the [PACE licence services].  Double click it, then in the [startup type] scroll box, roll it round to [AUTOMATIC].  I have asked Avid to sort this out but nada.  The Automatic Delay Start causes the service to wait two minutes after desktop is reached before commencing.  Madness with today's SSDs.

     

     

    MC/SN 2018.6+7+8+9 x 15 Z400/420/440 PC's 2 x Mac, 4 x PT 12.8.1 HDX all on PCs. [view my complete system specs]
  • Tue, Apr 3 2018 3:54 PM In reply to

    • Marianna
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    Re: Delay of iLok Activation Every Day

    ShadenFreude:

    Sounds like the Pace licence server is not up and running when you start MC.  Right click [My Computer] and select [MANAGE].  Click [Services and Management] and then double click [services] in the middle pane.  Highlight the first item in the list and hit the P key.  You should be at the [PACE licence services].  Double click it, then in the [startup type] scroll box, roll it round to [AUTOMATIC].  I have asked Avid to sort this out but nada.  The Automatic Delay Start causes the service to wait two minutes after desktop is reached before commencing.  Madness with today's SSDs.

    Shaden....

    Who did you ask to look at this?  Was there a case # for you on this?  Trying to track down the missing communication and get this looked at.

    Anything you can point me too helps......

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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