Latest post Wed, Feb 28 2018 7:40 PM by Marianna. 6 replies.
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  • Sat, Feb 24 2018 6:26 PM

    Production services UI changes.

    Dear Avid,

    While Mediacentral production services engine is one of the oldest products in the Avid product line, rock solid and the interplay user base is probably totally used to its functionality, I would like to ask if the Production services and transfer status user interface can be updated. Since its DMS broker times the individual engines have had new options added but the production services and transfer status UI was left untouched. 

    My main reason for asking is the way error reporting is functioning within the UI.

    Example: I perform a restore action of media which is not present in the LTO archive library. The error message will say:

    third party software returns third party software returns DETPullv2 PerformAction RestoreAsset failed. Not all data requested are available. Please load <tape nr>

    Due to the UI layout the crucial information 'Please load <tape nr>' is often outside of the users view, even when the 'status text' column is dragged left to be the first column, as widening the columns to be able to read all text will, on a full hd monitor, still require the user not to be able to read the information in other columns.

    Now, apologies if I sound like Mr. wise guy, but has nobody ever considered to wrap the text in these columns?

    And even if this UI layout is 'good enough', can't the 'third party software returns third party software returns DETPullv2 PerformAction RestoreAsset failed' be truncated out and/or just be shown in the details?

    Seriously, when product managers and developers leave these 'third party software returns third party software returns DETPullv2' texts in for years and years it just shows nobody really cares about the end user experience.

     

     

    From the old Apple Quadro 950 to HP Z8xx. My current own system: 1x Z420 E5 1650 16GB memory, 128GB SSD, 1x XW8600, 2x 3.0Ghz Quadcore, 12GB memory... [view my complete system specs]

    Jeroen van Eekeres 

    Technical director, Broadcast support engineer, Avid ACSR.

     

    Always have a backup of your projects....Always!!!! Yes Always!!!!

    A.V.I.D....... Another Version In Development

    www.mediaoffline.com

     

     

     

  • Mon, Feb 26 2018 7:57 PM In reply to

    • NYnutz
    • Top 500 Contributor
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    Re: Production services UI changes.

    +1 on this.  

     

    Also - making the text available for the system clipboard instead of needed to go dig out a text file of the log from the server. 

    Dave

    Post Production Infrastructure Engineer

    "A very big network"

     

  • Mon, Feb 26 2018 8:04 PM In reply to

    • Marianna
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    Re: Production services UI changes.

    Jereon and NYnutz

    Let me see what the interplay team has to say....

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Wed, Feb 28 2018 3:05 PM In reply to

    • NYnutz
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    Re: Production services UI changes.

    @Marianna, thanks!  

     

    (can you also poke them about server 2016 failover cluster support?)

    Dave

    Post Production Infrastructure Engineer

    "A very big network"

     

  • Wed, Feb 28 2018 4:49 PM In reply to

    • Marianna
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    Re: Production services UI changes.

    Jeroen and NY

    They said it is doable.... but not until thr summer timeframe.

    At least we got that far!

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Wed, Feb 28 2018 6:49 PM In reply to

    Re: Production services UI changes.

    Hi Marianna,

    Thanks for the update. Great to hear Avid will look into it.

    I would just like to emphasize that the example I gave is just one of several messages that can be found inside the production services status and that a similar problem exists in the transfer manager status.

    The error reporting could be improved so (to use a Douglas drbgaijin term) mere mortals can understand them. Specifically when the issue is not a system failure but a workflow related problem.

     

    From the old Apple Quadro 950 to HP Z8xx. My current own system: 1x Z420 E5 1650 16GB memory, 128GB SSD, 1x XW8600, 2x 3.0Ghz Quadcore, 12GB memory... [view my complete system specs]

    Jeroen van Eekeres 

    Technical director, Broadcast support engineer, Avid ACSR.

     

    Always have a backup of your projects....Always!!!! Yes Always!!!!

    A.V.I.D....... Another Version In Development

    www.mediaoffline.com

     

     

     

  • Wed, Feb 28 2018 7:40 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 9,882
    • Points 214,055
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    Re: Production services UI changes.

    Jeroen

    I just sent the Interplay team that message ----  errors that mere mortal can understand = priceless.

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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