Latest post Sun, Oct 6 2019 1:38 PM by zavadescu. 3 replies.
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  • Wed, Jan 24 2018 2:09 AM

    Failed deactivation.

    Got this error.

    Failed Deactivation. Response is out of order with previous responses...tred to contact avid but did't get through.......really frustrated

  • Wed, Jan 24 2018 7:15 AM In reply to

    Re: Failed deactivation.

    Unfortunately, only Avid can fix activation issues. If you're having trouble with contacting support, send an email to Marianna Montague ( and Raff Condalor ( They are Avid's customer advocates, and can help.

    Media Composer 2019.12 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)


    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Wed, Jan 24 2018 3:36 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 10,893
    • Points 226,935
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator

    Re: Failed deactivation.

    email me your system ID and my avid email address.  

    My email is below


    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV


  • Sun, Oct 6 2019 1:38 PM In reply to

    • zavadescu
    • Not Ranked
    • Joined on Sun, Jun 5 2011
    • Posts 2
    • Points 20

    Re: Failed deactivation.

    Hey Marianna,

    I have the same issue. Ive sent you an email with my system ID.

    Thank you.

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