Latest post Fri, Jan 12 2018 9:37 PM by Marianna. 5 replies.
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  • Wed, Jan 10 2018 1:05 AM

    Noob asking for help starting new session

    Hello Community,

    FIRST

    I recently updated my ProTools 11 to version 11.3.1 and it won't open a new session. The two prompts I got are as follows:

    1. Could not create the TCE plug-in's factory default file because the plug-in doesn't support the current sample rate.

    2. Could not create a new document because Assertion in "/Volumes/Development/151228/ProTools/DFW/MacBuild/../Views/UMenu.MacOS.mm", line 1549 

    Can anyone tell me what I need to do to make it work? I am a complete noob with ProTools. Thank you for your patience.

    SECOND

    I'm trying to transfer ProTools from one desktop Mac to a Macbook Pro laptop. I'm not quite sure if all I need to do is download ProTools to the laptop and I'll be able to use it with the iLok or if I need to deactivate ProTools on my Mac desktop?

    Again, and sincerely, thank you for your help.

  • Wed, Jan 10 2018 4:45 PM In reply to

    • RalphC
    • Top 50 Contributor
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    Re: Noob asking for help starting new session

    Hello,

      You posted on the Video Pro Community Forums, for Audio related please go to the DUC

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Jan 10 2018 10:24 PM In reply to

    Re: Noob asking for help starting new session

    Hi RalphC,

    Thank you for directing me to the correct area.

    Sincerely,

     

  • Fri, Jan 12 2018 7:31 AM In reply to

    • wadewilson
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    Re: Noob asking for help starting new session

  • Fri, Jan 12 2018 3:39 PM In reply to

    • RalphC
    • Top 50 Contributor
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    Re: Noob asking for help starting new session

    Hi wadewilson,

     You're account is all set! I recommend you complete your profile :) this will help our Community experts when it's time to troubleshoot enjoy your stay.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Fri, Jan 12 2018 9:37 PM In reply to

    • Marianna
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    Re: Noob asking for help starting new session

    RalphC:

    Hi wadewilson,

     You're account is all set! I recommend you complete your profile :)

    Lucky Wadewilson.

    I just imagine the luxury of being able to complete my profile,After more than 18 months nobody at Avid has been able to fix my profile area so that I can change anything.

    Otherwise - welcome to the community Wadewilson Smile

    Regards

    Douglas

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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