Latest post Wed, Dec 27 2017 5:32 PM by Marianna. 3 replies.
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  • Wed, Dec 27 2017 5:03 PM

    Renewing Perpetual Symphony

    I am trying to renew my support contract for my perpetual Symphony license this year on the Avid website and it presents 2 options: Annual Support renewal for $299 or renewal with Symphony option for $399.  

    I purchased Symphony perpetual license outright several years ago and have been renewing my support contract each year for $299.   Do I now have to pay an additional $100 to get Symphony that I already own?  

    MC 2018.4 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system drive... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Wed, Dec 27 2017 5:13 PM In reply to

    Re: Renewing Perpetual Symphony

    You already own the Symphony option, so you only pay the $299 one to renew MC.

    Media Composer 2018.4 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT 740M [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Wed, Dec 27 2017 5:16 PM In reply to

    Re: Renewing Perpetual Symphony

    That's what I thought.  Thanks.   I am also having trouble applying a discount code Avid issued me.   Is there a phone number to call the Avid Store?   I can't seem to find one online.

    MC 2018.4 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system drive... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Wed, Dec 27 2017 5:32 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
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    Re: Renewing Perpetual Symphony

    Terry

    I sent you an email response back...  can you send me the system ID you want to upgrdae and the code you are trying to use via email

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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