Latest post Thu, Dec 28 2017 3:48 PM by Marianna. 5 replies.
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  • Sun, Dec 24 2017 2:13 PM

    • Graeme Bowd
    • Not Ranked
    • Joined on Sat, Dec 12 2009
    • St Albans, UK
    • Posts 44
    • Points 630

    Activation issue

    Can anyone help with an activation problem? I've had a hard drive failure with MC installed. Fortunately I had a complete clone of the drive as a back up (feeling very smug!) and booted up from this. So far so good. However, I cannot run MC from the back up. When I try to open the application I get a window "Welcome of Media Composer. Please select one of the options below to activate your software." I check the box "I want to activate my software using the Internet, another computer, or a volume licence server." I click "continue" but it just takes me back to the same window again. 

    I presume that MC won't run because it is detecting that it is now on a drive with a different identity and it is not licenced to this drive. I would first need to delicense it by running "Avid Licence Control" on the original drive. However, I can't do this because the original drive has failed. Suggestions welcome. This is MC 6.5 BTW. 

    Media Composer 6.5. 15" Macbook Pro (2012) running OS 10.8. 2.6ghz processor, 7200 rpm Lacie rugged mini hard-drive, 8G RAM. Thunderbolt to AJA i... [view my complete system specs]
  • Sun, Dec 24 2017 2:43 PM In reply to

    Re: Activation issue

    You should contact Avid Support.

    http://www.avid.com/US/support/support-contact

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you still don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com) and Raff Condalor (raff.condalor@avid.com).  They're customer advocates, and can help you.

    In the meantime, if trial mode is available you could use that. It's fully functional and good for 30 days.

    Media Composer 2018.11 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Thu, Dec 28 2017 9:05 AM In reply to

    • SteveK
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • London
    • Posts 297
    • Points 3,360

    Re: Activation issue

    I have a perpetual licence which expires on 08/12/2018 acording to Application manager 17.12.0

    I have just upgraded Mediacomposer n my 2017 MacBok Pro to 8.10.0

    This will not run as I get the error: "his software was released past your contract expiration date (12/8/17)"

    I did have problems earlier in the year when AppMan thoght my plan expired on 12/8/17 not 8/12/17 ( im in UK)

     

    Numerous clients mojo to Nitris PC systems 6.5 to 8.5 with interplay with ISIS/UNITY, EVS transfer/w IP director At Home: new 2017 15" MacbookPro... [view my complete system specs]
  • Thu, Dec 28 2017 9:28 AM In reply to

    Re: Activation issue

    SteveK:
    This will not run as I get the error: "his software was released past your contract expiration date (12/8/17)"

    Try deactivating and then reactivating your license in the Application Manager.

    Media Composer 2018.11 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Thu, Dec 28 2017 10:11 AM In reply to

    • SteveK
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • London
    • Posts 297
    • Points 3,360

    Re: Activation issue

    Thanks that worked

    There is somthing very wrong in the way that appmanager "manages" the licences.

     

    Steve

    Numerous clients mojo to Nitris PC systems 6.5 to 8.5 with interplay with ISIS/UNITY, EVS transfer/w IP director At Home: new 2017 15" MacbookPro... [view my complete system specs]
  • Thu, Dec 28 2017 3:48 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 9,943
    • Points 214,780
    • Avid Beta Moderators
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    Re: Activation issue

    Steve et al...

    The app manager talks to the server whihc in turn communictaes with the license itself.  You must deactivate then reactivate your license ONCE per 365 days so that the Appman, My Avid and the server now you renewed.

    Same for a dongle - in that you must update the dongle once per year as well so it knows you renewed.  the Updater.avd in your My Avid is what you would use as if you renewed - that file would have the necessary info on it - which in turn would trnasfer to the dongle when updated.

    HTH

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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