Latest post Sat, Dec 30 2017 6:22 AM by Massimiliano Sconda. 4 replies.
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  • Fri, Dec 22 2017 5:04 PM

    A minimum screen height of 768 pixels is required

    Hello everyone. Since I upgraded to Avid Media Composer First 8.9.4 when I start the software I get this pop-up:

    "A minimum screen height of 768 pixels is required. Use the "Displays" setting in the System Preferences to change the screen resolution. This is not a supported screen configuration, would you like to continue?"

    I use a laptop with a display resolution of 1366x768 and another external monitor with a resolution of 1360x768, so I do not understand why I receive this message, moreover, before the update I had never done so.

    I hope you can help me. Thank you!

    MC|First, Win 10, HP Envy dv6-7301el 4-Core 2.4Ghz Core i7 (Turbo Boost 3.3Ghz), 8GB ram, GeForce 635M 2GB, 5400rpm internal hard drive Western Digital... [view my complete system specs]
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  • Sat, Dec 23 2017 9:21 AM In reply to

    • luca.mg
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    Re: A minimum screen height of 768 pixels is required

    Massimiliano:
    I use a laptop with a display resolution of 1366x768 and another external monitor with a resolution of 1360x768
    I'm not an MC First expert, but I know that MC has issues with different resolution monitors. You may try to upgrade to 8.10, that might better handle monitors. Also check the video card driver.

    Symphony 2018.5, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Sat, Dec 23 2017 12:14 PM In reply to

    Re: A minimum screen height of 768 pixels is required

    Hello, thank you for answering. I have already updated to 8.10 and I also tried to set the same resolution on both monitors but unfortunately it did not help.

    MC|First, Win 10, HP Envy dv6-7301el 4-Core 2.4Ghz Core i7 (Turbo Boost 3.3Ghz), 8GB ram, GeForce 635M 2GB, 5400rpm internal hard drive Western Digital... [view my complete system specs]
  • Fri, Dec 29 2017 4:15 PM In reply to

    • RalphC
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    Re: A minimum screen height of 768 pixels is required

    Hi Massimiliano,

       Can you right click on MC|First icon from the desktop select compatibility tab, maybe you're running MC on compatibility mode?

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Sat, Dec 30 2017 6:22 AM In reply to

    Re: A minimum screen height of 768 pixels is required

    No compatibility mode active.

    On the Facebook page of Avid Media Composer | First a user told me that in the latest versions of Media Composer, in the calculation of the resolution, the taskbar in Windows and the dock and status bar in MacOS are excluded.

    The same user also told me that it is not intentional and that it has inserted it in the database bug and now they are fixing it (so I suppose it is an Avid developer).

    Anyway, thanks for the help!

    MC|First, Win 10, HP Envy dv6-7301el 4-Core 2.4Ghz Core i7 (Turbo Boost 3.3Ghz), 8GB ram, GeForce 635M 2GB, 5400rpm internal hard drive Western Digital... [view my complete system specs]
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