Latest post Thu, Feb 15 2018 10:35 PM by Marianna. 55 replies.
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  • Mon, Jan 22 2018 11:55 PM In reply to

    • R Puru
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    Re: ISIS500 upgrade failure.

    I've tried rebuilding the server with a supplied ISIS5000 image (Windows Storage Server) without any luck. I still have the same error in that the raid set fails to iniatlize by the installer:

     

    System event log viewer shows: Warning after 5 attempts the product type is still UNKNOWN. Is there anymore information on the Raid controller interms of software/firware version, raid card type/models, slot config etc?

     

  • Wed, Jan 24 2018 4:30 PM In reply to

    • cazzimir
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    • Paris
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    Re: ISIS500 upgrade failure.

    HEllo,

    What was the ISIS version prior to the upgrade ? ISIS 4.1 ? 4.2 ?

    Cause after ISIS 4.5 or If the product number is not set or set incorrectly,RaidConfig is regarded to fail.

    (wich seems to be the case )

  • Wed, Jan 24 2018 11:06 PM In reply to

    • R Puru
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    Re: ISIS500 upgrade failure.

    Thank you for your reply. This indeed sounds like the exact problem that i'm having. Where/how do I correct this?

     

    I've reinstalled ISIS 4.0.3 (4.2 client) and everything works as I expect. The problem is definately to do with this product type. The old hdraid.exe reports the same error, but assumes it's US_TYPE_ISIS5000 and continues to setup and work properly. See here:

     

    As soon as I try to install 4.5 or above, i'm back to the same error and it fails to setup or continue. See here:

     

  • Thu, Jan 25 2018 9:07 AM In reply to

    • cazzimir
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    • Paris
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    Re: ISIS500 upgrade failure.

     

    Open a support case explaining you problem:

    "ISIS5000, during an upgrade to 4.7 Raid Set configuration status is error/warning.
    In the event log, there is an error message saying "Avid ISIS Raid configuration tool could not be found". Product server type could not be determined from part number 7030-30044-75"

    The only way To fix the error, his to re-enter the PN  using an USB bootable key

     

     

  • Thu, Jan 25 2018 10:38 AM In reply to

    Re: ISIS500 upgrade failure.

    Hi Cazzimir,

    Do you know if this is documented anywhere?

    Thanks,

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Thu, Jan 25 2018 10:17 PM In reply to

    • R Puru
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    Re: ISIS500 upgrade failure.

    cazzimir:

    Open a support case explaining you problem:

    "ISIS5000, during an upgrade to 4.7 Raid Set configuration status is error/warning. 
    In the event log, there is an error message saying "Avid ISIS Raid configuration tool could not be found". Product server type could not be determined from part number 7030-30044-75"

    The only way To fix the error, his to re-enter the PN  using an USB bootable key

     

    Ouch! ok thank you for the info. Have you done this personally or have you heard of another instance where this has happened? I'll use this info to give to Avid to support my case Yes

     

    Jeroen van Eekeres:

    Hi Cazzimir,

    Do you know if this is documented anywhere?

    Thanks,

     

    Ditto.

     

  • Fri, Feb 9 2018 11:34 AM In reply to

    • cazzimir
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    • Paris
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    Re: ISIS500 upgrade failure.

    Hello,

    Sorry for the delay,I was off with no internet connection...

    I had this case once when replacing the riser card  of a ISIS 5000
    I guess it's not documented,normally you just need to re image the ISIS to make it working again..

    I guess the support will and find the case number 02319025

    "Avid ISIS Raid configuration tool could not be found".
    Product server type could not be determined from part number 7030-30044-75"

    Smile

  • Sat, Feb 10 2018 7:29 PM In reply to

    Re: ISIS500 upgrade failure.

    cazzimir:
    I had this case once when replacing the riser card  of a ISIS 5000

    That makes sense

    From the old Apple Quadro 950 to HP Z8xx. My current own system: 1x Z420 E5 1650 16GB memory, 128GB SSD, 1x XW8600, 2x 3.0Ghz Quadcore, 12GB memory... [view my complete system specs]

    Jeroen van Eekeres 

    Technical director, Broadcast support engineer, Avid ACSR.

     

    Always have a backup of your projects....Always!!!! Yes Always!!!!

    A.V.I.D....... Another Version In Development

    www.mediaoffline.com

     

     

     

  • Sun, Feb 11 2018 10:48 PM In reply to

    • R Puru
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    • Joined on Thu, Nov 12 2015
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    Re: ISIS500 upgrade failure.

    cazzimir:

    I had this case once when replacing the riser card  of a ISIS 5000

    Come to think of it, I beleive we had a risers replace in these chassis too back in 2013 when they were oringinally purchased for The Great Gatesby. It was part of some product recall or possible issue when upgrading there was risk of losing the raid IIRC. Thank you again.

  • Wed, Feb 14 2018 2:29 AM In reply to

    • R Puru
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    • Joined on Thu, Nov 12 2015
    • Posts 26
    • Points 300

    Re: ISIS500 upgrade failure.

    I can finally put this issue to rest! 
     
      
     
    Basically,  when the riser cards in our chassis were replaced, the technician failed to complete the install process. The last step (as cazzimir pointed out) involves booting from a USB stick in combination with Avid supplied files. This enables you to change the Part number to the correct version, in order for RaidConfig.exe to work correctly. 
     
    In my case, because both chassis have been out of hardware assurance since 2016, Avid online simply referred me to the local reseller. I would say they did that because they assume the reseller that upgraded this, should have done it correctly. In the end my local reseller opened a support ticket and got me the information and files that I needed. There is no reference to these files online, that I have access too. Reseller and Current ACSR may have access to them? I have them backed up. if anyone in the future needs them, shoot me a message. 
     
      
     
    I'd like to say a quick thank you to Jeroen for helping me work through this and also cazzimir who managed to chime in at the most crucial moment. Cheers to you guys! 
     
      
     
    Rob Puru 
     
    Spectrum Films

     

     

  • Thu, Feb 15 2018 10:35 PM In reply to

    • Marianna
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    Re: ISIS500 upgrade failure.

    Our community is amazing and absolutely the best!

    Thanks Jereon and Cazzimir for helping Rob out!

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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