Latest post Tue, Jun 12 2018 5:39 AM by Jay Mahavier. 9 replies.
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  • Tue, Nov 7 2017 9:59 PM

    • NErez
    • Not Ranked
    • Joined on Wed, Sep 12 2012
    • Posts 79
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    Nexis Client Manager on Mac error Failed to Retrieve director list

    After upgrading to High Sierra and updating NEXIS client to most recent version we're getting this error message:

    "Failed to retrieve director list with error: Unable to complete operation. Internal error."

    During installation we got a File Vault warning but nothing that prevented the installation from completing and the Client software launches well.

    This was not an issue on four other Mac in our studio that were all upgraded to High Sierra and to the most recent version of NEXIS client.

    Any suggestions and/or ideas?

  • Tue, Nov 7 2017 10:50 PM In reply to

    Re: Nexis Client Manager on Mac error Failed to Retrieve director list

    MacOS High Sierra is not supported with NEXIS. You will need to roll back to Sierra.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Principal Product Designer for Broadcast Storage & Editor Products

    Bob Russo on Expert Connections

  • Wed, Jun 6 2018 11:28 PM In reply to

    Re: Nexis Client Manager on Mac error Failed to Retrieve director list

    I just tried to upgrade to 10.13.x today and am getting the same error as mentioned above.

    Failed to retrieve director list with error: Unable to complete operation. Internal error.

    But I found this on the Avid Knoledge Base

    http://avid.force.com/pkb/articles/en_US/Compatibility/macOS-10-13-High-Sierra?retURL=%2Fpkb%2Farticles%2Fen_US%2Fcompatibility%2FMacOS-Sierra-and-Avid-NEXIS&popup=true

    that says 10.13.x is now supported.  Any suggestions?

     

    Thanks,

    Jay

     

  • Thu, Jun 7 2018 1:02 PM In reply to

    Re: Nexis Client Manager on Mac error Failed to Retrieve director list

     

    What version of the client are you using? As long as the ISIS is running 7.5 of later you should be using the NEXIS 18.5 that is available on the Avid Download Center.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Principal Product Designer for Broadcast Storage & Editor Products

    Bob Russo on Expert Connections

  • Thu, Jun 7 2018 1:47 PM In reply to

    Re: Nexis Client Manager on Mac error Failed to Retrieve director list

    ISIS system software doesn't go above 4.7.11 thourgh.  But according to this chart it shold work.

     

    http://resources.avid.com/SupportFiles/attach/AvidNEXIS/Client_Compatibility.pdf

     

    Jay

     

     

     

  • Thu, Jun 7 2018 2:01 PM In reply to

    Re: Nexis Client Manager on Mac error Failed to Retrieve director list

     

    What version of the ISIS hardware do you have? For the 7x00/5x00/2x00 the latest version of the ISIS software is 4.7.11. You will need to use the NEXIS client to use High Sierra.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Principal Product Designer for Broadcast Storage & Editor Products

    Bob Russo on Expert Connections

  • Thu, Jun 7 2018 2:13 PM In reply to

    Re: Nexis Client Manager on Mac error Failed to Retrieve director list

    Yes, I'm running an ISIS 5500 with v4.7.11 installed.  The client is a MacMini running OSX v10.13.2 and I've tried installing Nexis 2018.5 and I'm getting the error 

     

    Failed to retrieve director list with error: Unable to complete operation. Internal error.

     

    Jay

     

  • Thu, Jun 7 2018 6:20 PM In reply to

    Re: Nexis Client Manager on Mac error Failed to Retrieve director list

     

    It sounds like the ISIS Client uninstaller wasn't run prior to installing the NEXIS client. Try running the NEXIS uninstaller and install the client again.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Principal Product Designer for Broadcast Storage & Editor Products

    Bob Russo on Expert Connections

  • Tue, Jun 12 2018 5:33 AM In reply to

    • IT Admin
    • Not Ranked
    • Joined on Tue, Jun 12 2018
    • Posts 3
    • Points 55

    Re: Nexis Client Manager on Mac error Failed to Retrieve director list

    Hi,

    Ran into the same issue on two Mac's here. Finally found that the software had been blocked under Apple menu > System Preferences, Security & Privacy, General. Clicked on allow and now it's working.

     

    Br

    Mattias

  • Tue, Jun 12 2018 5:39 AM In reply to

    Re: Nexis Client Manager on Mac error Failed to Retrieve director list

    Yeah, I had checked that and still had issues.  I finally wiped the drive, installed 10.11.6, and then MC, Nexis client, and dongle drivers and got it all working under 10.11.x.  Then upgraded to 10.12.6, made sure everythign worked.  Then upgraded to 10.13.5 and it was all working.  I did this because all they systems I'm about to upgrade are all on 10.11.x.

     

     

    Jay

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