Latest post Fri, Dec 29 2017 1:15 PM by RalphC. 14 replies.
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  • Sun, Oct 8 2017 2:45 AM

    • hirohawa
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    Cant activate license transfer from Old Mac

    I had MC 8 on old MAC running 10.9.6 and via Time Machine transferred everything to a new Mac with 10.12.6. 

    I deactivated MC on old Mac via Avid Application manager.   On new computer when I start up Media Composer program it says to activate online.  When I select this it takes me to Avid application manager where it shows that the program is active.  But the program won’t run so when I try to Deactivate in manager it says “Failed Deactivation : 0 Dactivation OK.  No Record of this device found.”  I’m in a Kafka loop on this one.

    According to Avid application manager it is definitely deactivated on old computer.   

    I have restated both computers and, has not helped.  Googled a bunch of solutions that also did not work.  I am at a loss.

     

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    Any help would be greatly appreciated.  Thanks in Advance

  • Sun, Oct 8 2017 3:26 PM In reply to

    Re: Cant activate license transfer from Old Mac

    You should contact Avid Support.

    http://www.avid.com/US/support/support-contact

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you still don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com).  She's their customer advocate, and can help you.

    Media Composer 2018.9 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Mon, Oct 9 2017 10:48 PM In reply to

    • hirohawa
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    Re: Cant activate license transfer from Old Mac

    Thanks for the advice.  Sent them a message.

  • Tue, Oct 10 2017 2:12 PM In reply to

    • RalphC
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    Re: Cant activate license transfer from Old Mac

    Hello hirohawa,

      PM me if you're still stuck.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Oct 10 2017 10:12 PM In reply to

    • hirohawa
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    Re: Cant activate license transfer from Old Mac

    PM Sent.  Thank you so much!

     

  • Wed, Oct 11 2017 3:05 PM In reply to

    • RalphC
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    Re: Cant activate license transfer from Old Mac

    hirohawa:

    PM Sent.  Thank you so much!

     

     Gotcha! I created a support case for you.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Oct 11 2017 8:02 PM In reply to

    • hirohawa
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    Re: Cant activate license transfer from Old Mac

    Spoke with a great Avid CSR and got the license up and running.  New problem though is that I cant upgrade from 8.3 to 8.4.2 as the computer won't let me uninstall 8.3.

    Any ideas?

     

    Thanks oin Advance 

  • Wed, Oct 11 2017 8:44 PM In reply to

    • RalphC
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    Re: Cant activate license transfer from Old Mac

    hirohawa:

    Spoke with a great Avid CSR and got the license up and running.  New problem though is that I cant upgrade from 8.3 to 8.4.2 as the computer won't let me uninstall 8.3.

    Any ideas?

     

    Thanks oin Advance 

    Are you getting error message uninstalling MC 8.3?

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Oct 11 2017 9:18 PM In reply to

    • hirohawa
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    Re: Cant activate license transfer from Old Mac

    Yes on the uninstaller window it says:  

    "Package Codecs Professional Edition will not be uninstalled."

  • Wed, Oct 11 2017 9:41 PM In reply to

    • RalphC
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    Re: Cant activate license transfer from Old Mac

    Does it gave you option to continue the uninstall process?

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Oct 11 2017 11:30 PM In reply to

    • hirohawa
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    Re: Cant activate license transfer from Old Mac

    No.  Only option is to quit.

  • Thu, Nov 16 2017 6:48 PM In reply to

    • jakeheat
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    Re: Cant activate license transfer from Old Mac

    I'm having the same issue. How did you solve it?

    Media Composer 8.10.0 New MacPro 6 core - 32 GB RAM old MacPros 3.33Ghz iMacs, Macbook Pros. BM, AJA, Matrox After Effects, etc [view my complete system specs]

    @jaketheeditor 

  • Thu, Nov 16 2017 7:12 PM In reply to

    • RalphC
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    Re: Cant activate license transfer from Old Mac

    Hello jakeheat,

    jakeheat:

    I'm having the same issue. How did you solve it?

      This is the error message? “Failed Deactivation : 0 Dactivation OK.  No Record of this device found

     

    Pm me or email I will assist.

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Thu, Dec 28 2017 11:02 PM In reply to

    • london57
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    Re: Cant activate license transfer from Old Mac

    RalphC:

    I'm having the same issue. How did you solve it?

      This is the error message? “Failed Deactivation : 0 Dactivation OK.  No Record of this device found

     

    I am also having this issue recently when I've moved my Avid system to a new computer. Some help would be much be appreciated. 

  • Fri, Dec 29 2017 1:15 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
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    Re: Cant activate license transfer from Old Mac

    Hi london57,

      Let's take this offline, pm or email me your systems ID, I will assist.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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