Latest post Wed, Sep 6 2017 7:09 PM by Marianna. 22 replies.
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  • Tue, Aug 29 2017 10:36 PM In reply to

    Re: MC 8.9.1 and Boris RED 5.5 Conflict

    W10 pro 64 here was a clean install on a new computer 4 months ago.  Installing Red 5.6 yesterday added these Microsoft Visual C++ files   1x 2008 and 1x 2012.    I have Quicktime 7.7.9 installed.  Testing on new Project with new timelines.

    Marc Cebrian:
    I am now crashing by importing Quicktime MOVs
    Was this working with 8.9.1 and then stopped?  
    What type of QuickTime's?
    I just imported 4 .movs  These .movs are test patterns originally exported SAS from MC 6 as DNxHD 185 at 25P)  No issues.
    I also separately imported 4x 4K  ProRes HQ .movs without issues.
    I did not have any .aif files handy to test  those.

    My IO is BM Intensity Pro 4K

  • Tue, Aug 29 2017 10:43 PM In reply to

    Re: MC 8.9.1 and Boris RED 5.5 Conflict

    It's not a solid issue, but has happened twice today. I've brought in about 30 files total. It did it to me once yesterday and I thought it was a fluke. These are a blend of DNx145 up-rezing to UHD on import and also DNxSQ UHD imports. The AIF was a straight to 1080p import. This is very unusual for these imports to act this way.

    Thanks for checking.

    We have the DNxIO from Black Magic.

    Windows 10 Enterprise - Dell Precision 7810 - 32GB RAM - DNxIO - Nvidia Quadro M5000 [view my complete system specs]
  • Wed, Aug 30 2017 1:51 AM In reply to

    Re: MC 8.9.1 and Boris RED 5.5 Conflict

    Marc Cebrian:
    We have the DNxIO from Black Magic
    So a significant difference could be that we have different BM desktop versions installed. I have 10.9.3 on the W10 test machine and 10.4.2 on the W7 test machine.  I asume you have the Avid version.

  • Wed, Aug 30 2017 2:59 AM In reply to

    Re: MC 8.9.1 and Boris RED 5.5 Conflict

    Correct. We are using the Avid certifified 10.9.6 from Avid directly. I doubt this has anything to do with our problem...seems like an effects engine issue to me.

    Windows 10 Enterprise - Dell Precision 7810 - 32GB RAM - DNxIO - Nvidia Quadro M5000 [view my complete system specs]
  • Wed, Aug 30 2017 8:01 AM In reply to

    • Gretski
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Posts 134
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    Re: MC 8.9.1 and Boris RED 5.5 Conflict

    Just a thought - I had a lot of issues with Avid FX ( and BCC title studio) crashing the system a while back.

    It turned out to be a Nvidia graphics card settings.

    tripple buffering - off

    vertical sync - off

    Buffer flipping - block transfer

    multi display - compatability mode

     

    Might help.....

    Asus X299, i7 7820, Nvidia 2000M 32GB ram, NVME SSD 8.9.1 ( yes its very fast!) [view my complete system specs]
  • Wed, Aug 30 2017 12:19 PM In reply to

    Re: MC 8.9.1 and Boris RED 5.5 Conflict

    Gretski,

    I have never had to adjust any of the default Nvidia settings. That said, I am willing to try anything. I checked your setting in the Control Panel. The only one I could not find was Multi-Display. I also updated my driver yesterday to the latest Avid approved version for our Quadro M5000.

    Windows 10 Enterprise - Dell Precision 7810 - 32GB RAM - DNxIO - Nvidia Quadro M5000 [view my complete system specs]
  • Wed, Sep 6 2017 4:18 PM In reply to

    Re: MC 8.9.1 and Boris RED 5.5 Conflict

    Marianna,

    Avid has now been able to reproduce the problem "easily" on a Windows 10 system. The bug is now being forwarded to the Avid engineers.

    [Case: 03275411]

    Thank you,

    Marc

    Windows 10 Enterprise - Dell Precision 7810 - 32GB RAM - DNxIO - Nvidia Quadro M5000 [view my complete system specs]
  • Wed, Sep 6 2017 7:09 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 8,497
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    Re: MC 8.9.1 and Boris RED 5.5 Conflict

    Marc Cebrian:

    Marianna,

    Avid has now been able to reproduce the problem "easily" on a Windows 10 system. The bug is now being forwarded to the Avid engineers.

    [Case: 03275411]

    Thank you,

    Marc

    Marc

    Excellent - reading the case now and will immerse myself in the dialog between CS and engineering to ensure it gets fixed.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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