Latest post Wed, Sep 6 2017 2:42 PM by RalphC. 4 replies.
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  • Mon, Aug 28 2017 12:25 AM

    • shayok
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    Can't enter Avid MC License

    On the Welcome dialog, I choose Electronic Activation. Then, the Avid Application Manager comes up, which after making me log into my online account, freezes at the attached screenshot. I can't do anything - I can't click on "Select Activation Method". I'm wondering if somehow the Application Manager is mis-sized - notice that at the top you can only see a sliver of the AVID logo. I don't think it's a general resolution incompatibility issue as the Welcome dialog itself looks good. Also, when I was running it on the trial license (the Application Manager wouldn't need to come up), it was running fine.

    Windows 10, Avid MC 8.5.3

    Avid MC 6.5.4, Windows 7 64-bit, 8GB ram, Intel i7-2670 QM quad core, Intel HD Graphics [view my complete system specs]
  • Tue, Aug 29 2017 4:21 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,198
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    Re: Can't enter Avid MC License

    Hi shayok,

       I'll open a support case for this.Standby for the case number.

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Tue, Aug 29 2017 4:26 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,198
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    Re: Can't enter Avid MC License

    Case forwarded to support team 03276470.

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Mon, Sep 4 2017 3:17 PM In reply to

    • shayok
    • Not Ranked
    • Joined on Sat, Nov 24 2012
    • Posts 105
    • Points 1,330

    Re: Can't enter Avid MC License

    Thanks for your help. Installing the latest version of the Avid Application Manager (as advised by support) solved the problem.

    Avid MC 6.5.4, Windows 7 64-bit, 8GB ram, Intel i7-2670 QM quad core, Intel HD Graphics [view my complete system specs]
  • Wed, Sep 6 2017 2:42 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,198
    • Points 13,045
    • Avid Customer Advocate
      Avid Customer Service
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      SystemAdministrator

    Re: Can't enter Avid MC License

    shayok:
    Thanks for your help. Installing the latest version of the Avid Application Manager (as advised by support) solved the problem.

     

    Thanks for the updated. I'm glad that you're up and running.

     

     

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
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