Latest post Mon, Nov 27 2017 8:03 PM by Marianna. 30 replies.
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  • Thu, Nov 2 2017 8:58 PM In reply to

    • Marianna
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    DonE:

    jwrl:

    I had the same problem - I contacted Marianna and she fixed it for me.

    jwrl: Thanks for your reply.

    Thank you Marianna and Ajay for getting the new Symphony Option on my dongles.

    IT WAS ALL THE MAGIC MAN AJAY!!!!!   

    Glad your all set Don.

    Only an email away.

    M and M

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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    WWLD

  • Wed, Nov 8 2017 7:27 AM In reply to

    • luca.mg
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    Hi all, a glitch on the special offer page: by clicking on the 'buy now' button I am taken to the regular $749 page, as hard as I tried I could not find the proper page. Same on the Avid Italia online shop, where the offer wasn't available, but it did finally show up after log in, at least. On the US shop log in or not doesn't make any difference, the thing is nowhere to be seen.

    Confused

    MC 8.9.4, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Wed, Nov 8 2017 2:08 PM In reply to

    • Marianna
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    Let me look at that Luca....

    stand by

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Wed, Nov 8 2017 3:02 PM In reply to

    • Marianna
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    Looks like the shop is directly to the wrong SKU.  They will let me knwo when it is fixed.

    You can buy it online at Videoguys.com or B&H - and it is a slightly lower price.

    :)

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Wed, Nov 8 2017 3:31 PM In reply to

    • Marianna
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    luca.mg:

    Hi all, a glitch on the special offer page: by clicking on the 'buy now' button I am taken to the regular $749 page, as hard as I tried I could not find the proper page. Same on the Avid Italia online shop, where the offer wasn't available, but it did finally show up after log in, at least. On the US shop log in or not doesn't make any difference, the thing is nowhere to be seen.

    Confused

    All fixed Luca.  Report back that you were able to order.

    Marianna

    xoxoxoxo

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Wed, Nov 8 2017 6:48 PM In reply to

    • luca.mg
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    Hi-hoo, the order went through!!!! :-)

    xoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxoxox

    MC 8.9.4, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Tue, Nov 14 2017 2:04 AM In reply to

    • kirkenshrir
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    Ouch! Almost made a big mistake!!

    I already own the Symphony Option for a few years already...

     

    And now, it's time for me to renew my support plan. I head over to my account, hit renew and I'm given two options:

    - Media Composer Software with Symphony Option (520$ CDN)
    OR
    - Media Composer Software (390$ CDN)

    You see how that can be misleading... ? It looks like if I want to keep Symphony, I have to pay 520$ and if I want to go back to the vanilla MC, I pay 390$...

    Good thing I looked-up this page!!

    No need for me to pay for the upgrade once more than I have to! :-)

    Media Composer 8.x w/Symphony option, 4.0 GHz Intel® Core™i7 Quad + 32GB RAM, PNY nVidia Quadro 4000 (+USB2DVI adapter for 3rd monitor), Cooler Master... [view my complete system specs]
  • Sun, Nov 19 2017 7:51 AM In reply to

    • luca.mg
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    Smoothest MC upgrade in years! Ordered online at Avid Italia, the MC renewal kicked in with no need of intervention. I've found activating the Symphony option circonvoluted as I was emailed the scan of a card with the so called activation code, which I had to figure that out by myself that it was in fact the download (!) code for the actual Symphony activation code. The card pointed me to www.avid.com/activationcard which gave a pretty 404 page not found error, going by memory I went to www.avid.com/activation that took me to the right Avid Software Activation and Download page, where I entered the card code and obtained the true Symphony activation code to be fed to the Application Manager. Why not sending it in the first place? I later found out that www.avid.com/activationcard works as it should if logged in from the US online store on a system with the US locale, it didn't work giving the 404 error when logged into the Avid Italia side of the shop though, FWIW, but maybe the links for non US customers have to be double checked.

    First time in years I did not need help with the upgrade, ever since back at the time when Avid used to send a couple of guys with a new turnkey system perhaps, and I almost regret it: it's nice to exchange emails with Marianna! :-0

    MC 8.9.4, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Tue, Nov 21 2017 4:25 PM In reply to

    • ozzob
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    So I did this and got my activation code. I put that in the Application Manager and activated it, successfully. Fire up MC and it shows the Sympony Option activated.

     

    Just to confirm:  I don't need to download any Sympony software, right? I assume it was already there, just needing activation.

     

    Happy Thanksgiving for those in Thanksgiving holiday parts of the world.

    MC 8.10 | 386.1 video driver | Avid FX 6.4 | Quicktime 7.7.9 | Boris CC 8.2 | Squeeze Pro 11 | Sony DVD Architect Pro 6.0 | Windows 10/64 Professional... [view my complete system specs]
  • Tue, Nov 21 2017 4:31 PM In reply to

    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    You are correct. The code simply unlocks features that are in the MC software. No additional install needed.

    Media Composer /w Symphony option | PT-HD | Win7Pro64 HP | OSX MBP | ISIS5000 | Nitris DX | Artist Mix & Transport & Color | AJA T-Tap | Decklink... [view my complete system specs]
  • Wed, Nov 22 2017 3:24 AM In reply to

    • ozzob
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    Excellent. Thank you.

    MC 8.10 | 386.1 video driver | Avid FX 6.4 | Quicktime 7.7.9 | Boris CC 8.2 | Squeeze Pro 11 | Sony DVD Architect Pro 6.0 | Windows 10/64 Professional... [view my complete system specs]
  • Thu, Nov 23 2017 4:02 PM In reply to

    • DIESELE
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    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    Marianna - how will this work with a reseller and getting Symphony?  I'd like to use them but they werent sure if teh licence wouldnt be active before my Dec31 expiration date.  Seemed very fraught and scary with potentially hours on the phone sorting licenses - I still want to use my dongle too.  Thanks

    MC 8.6.5, Blackmagic Intensity Pro (cant get it working in 4k though...), WIN 10 on 2000Mbps M.2 SSD, Nvidia Quadro K2000, Asus X99 Mobo, 4.0 GHz Hex core CPU, 32Gb 2800 Mhz RAM, WD Black 8Tb RAID10

    VIDEO MEDIA PRODUCTION COMPANY AND FACILITIES CARDIFF, LONDON, BRISTOL, WALES, CRACKING PRODUCTIONS

     

  • Sun, Nov 26 2017 3:23 PM In reply to

    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    So in haste i renewed my perpetual licence at 11.30pm on a very busy day which was the last day of my subscription the other night and just selecteed the normal media composer not looking at the symphony option cost. can i stll get the deal?

    thanks

    SYSTEM 1:ASUS P6X58D Premium iX58 Socket 1366 Intel I7 930 2.8GHZ 1366 Corsair 12GB (6x2GB) DDR3 1600MHz XMS3 Memory Coolermaster HAF922 Windowed... [view my complete system specs]
  • Sun, Nov 26 2017 3:58 PM In reply to

    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    camx-media:
    can i stll get the deal?

    Try here: https://www.videoguys.com/symphony-option-promo.html

    You can currently even get another 5% off with the Coupon Code FALL5.

    Media Composer /w Symphony option | PT-HD | Win7Pro64 HP | OSX MBP | ISIS5000 | Nitris DX | Artist Mix & Transport & Color | AJA T-Tap | Decklink... [view my complete system specs]
  • Sun, Nov 26 2017 4:01 PM In reply to

    Re: Renew MC Supprt & Upgrade Plan - Get Symphony Option for $99

    DIESELE:
    Marianna - how will this work with a reseller and getting Symphony?  I'd like to use them but they werent sure if teh licence wouldnt be active before my Dec31 expiration date.  Seemed very fraught and scary with potentially hours on the phone sorting licenses - I still want to use my dongle too.  Thanks

    Your reseller can sell you the Symphony option together with a 12 months renewal of your support plan. As soon as you buy them, both will become active. The Symphony option would be added to your Master Account, the 12 months of support would simply be added to your current end date.

    If you need the Symphony option on your dongle, you need to get in touch with Avid, and they can manually transfer the software license into a dongle updater for you. RalphC did this for me a couple of months ago.

     

    Also, I don't know about your reseller, and I know that I prefer to use my local one, but know that Videoguys has another 5% discount coupon action at the moment. I've dealt with them in the past, and they're good.

    Media Composer /w Symphony option | PT-HD | Win7Pro64 HP | OSX MBP | ISIS5000 | Nitris DX | Artist Mix & Transport & Color | AJA T-Tap | Decklink... [view my complete system specs]
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