Latest post Wed, Jul 26 2017 7:16 PM by RalphC. 21 replies.
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  • Tue, Jun 20 2017 11:41 PM In reply to

    • jwrl
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    Re: Avid charged my Bank card 6 months late!

    Incidentally, the reason that I posted the above and didn't respond to the email is that in the last few days I have also received a message from eBay requiring a response about my purchase - a purchase I have never made.  I also have just today received an email from a nameless company identified as being from "User support" offering me a cash refund and requiring feedback from me.  They won't get any - I have always been reluctant to respond to any unsolicited emails of that nature.

    So I repeat my question: what is going on?  Is it spam?  Phishing?  What?

    MC 7.0.4 - Asus P6T Deluxe V2 mobo - Intel i7 920 2.66GHz - Windows 7 Ult64 SP1 - nVidia Quadro FX 1800 - 16 Gbyte low latency DDR3 RAM - Internal 8 Tb... [view my complete system specs]
  • Wed, Jun 21 2017 12:58 PM In reply to

    • John Mac
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    Re: Avid charged my Bank card 6 months late!

    Hi,

    yes this also happened to me and a friend - with no warning. 

    JM

    MC 8 Windows 7 Pro 64-bit i7 Intel Core 4 cores 3.5 GHz 16 Gb ram Nvidia quadro 4000 Matrox mini 6TB internal connected to SATA III ports [view my complete system specs]
  • Wed, Jun 21 2017 2:36 PM In reply to

    • Marianna
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    Re: Avid charged my Bank card 6 months late!

    John,

    Yes it was a unfortunate situation and we know we didnt handle it correctly.  Peple affected received an emai apoolgy a will also be receiving soon a seocndary email with a discount code for use on the store.

    So veyr sorry this happened all....

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Wed, Jul 26 2017 2:12 PM In reply to

    Re: Avid charged my Bank card 6 months late!

    For the record, the Avid Store never responded to any of my requests to contact me to resolve this issue, despite repeated emails.  Each time I would send an email, I would recieve a reply email a few days later telling me my case had been closed unless I contacted them.   I would reply that it was not closed and to please contact me.  A few days later, I got another email again telling me the case was closed unless I contacted them.  Again, I replied...   This went on for several cycles until I finally gave up in frustration. 

    Avid's charging my card without warning 7 months late created a huge hassle for me and I've never received a satisfactory response from Avid. Very disappointing...

    MC 8.6.1 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system drive... [view my complete system specs]

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  • Wed, Jul 26 2017 3:51 PM In reply to

    • RalphC
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    Re: Avid charged my Bank card 6 months late!

    Please pm me the case number I will check the case.

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  • Wed, Jul 26 2017 6:38 PM In reply to

    Re: Avid charged my Bank card 6 months late!

    Ralph,

    I no longer have the emails with the case number--no point in saving them when they weren't of any help.   I'm still surprised at how badly this was handled.   Even Marianna never responded to the email I sent her.   Maybe this affected so many people, you guys were overwhemed...  

     

    MC 8.6.1 with Symphony, Matrox MX02 Mini Max, Win 7 Pro, HP Z800 2x6-Core 3.2Ghz Xeon, 48GB ram, Quadro K4200, SanDisk Extreme 240GB SSD as system drive... [view my complete system specs]

    I have a fantastic editing assistant.  He stays by my side when I edit...doesn't talk too much...and thinks I'm a genius!    Check him out here: www.youtube.com/watch?v=ZQVkYaaPO6g

  • Wed, Jul 26 2017 7:16 PM In reply to

    • RalphC
    • Top 75 Contributor
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    Re: Avid charged my Bank card 6 months late!

    Email me your Avid master account. I can pull out the case from that.

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
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