Latest post Tue, Mar 6 2018 10:35 PM by thedaniellynn. 9 replies.
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  • Fri, Jun 16 2017 8:06 AM

    • Lior
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    Euphonix mc mix - not connecting.

    Hi guys,

    got today my euphonix mc mix. bought it from ebay seller as used.

    hooked the cables,updateded to latest EUcon.

    the control surface is not recognized and not conneting to EUCON control panel or Avid MC

     

    Where do I begin ?

     

    thank you.

    Mother Bd. : Asus Z170A CPU: Intel I7 6700K O/S: Windows 7 ultimate 64Bit Memory: 32GB DDR4 GSkill Display Adapter: QuadroFX3800 by PNY. SoundCard... [view my complete system specs]
  • Fri, Jun 16 2017 10:49 AM In reply to

    Re: Euphonix mc mix - not connecting.

    Have you connected them directly? I think it requires both your CPU and the Artist panel to be connected to a router/switch.

    Media Composer /w Symphony option | PT-HD | Win7Pro64 HP | OSX MBP | ISIS5000 | Nitris DX | Artist Mix & Transport & Color | AJA T-Tap | Decklink... [view my complete system specs]
  • Fri, Jun 16 2017 11:09 AM In reply to

    • Lior
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    Re: Euphonix mc mix - not connecting.

    On first time I conected directly later on I added a router and connected both computer and the control surface.

    Read on internet that v3.6 cant see control surface on some occasion.. tried to install eucon 3.1.2... no succes unfortunenly 

     

    Mother Bd. : Asus Z170A CPU: Intel I7 6700K O/S: Windows 7 ultimate 64Bit Memory: 32GB DDR4 GSkill Display Adapter: QuadroFX3800 by PNY. SoundCard... [view my complete system specs]
  • Wed, Jan 24 2018 9:53 PM In reply to

    • FarmerJohn
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    Re: Euphonix mc mix - not connecting.

    I  have been dealing with the same issue over the last day and a half. My Artist Mix is seen by the computer and the Euphonix Control Settings but will not connect.

     

    Piggybacking on this query and oping someone can help.

     

  • Wed, Jan 24 2018 10:01 PM In reply to

    • Marianna
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    Re: Euphonix mc mix - not connecting.

    Mac or PC FarmerJohn?  

    What exact OS?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Wed, Jan 24 2018 10:05 PM In reply to

    • FarmerJohn
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    Re: Euphonix mc mix - not connecting.

    Marianna

    MAC OS 10.10.2

    Downloaded EU Control 3.2.2

    I don’t know why exactly but at the moment the EU control is allowing “MC Mix" into the “My Surfaces" window in Settings. 

    p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; -webkit-text-stroke: #000000} span.s1 {font-kerning: none}

    PT session is not linking up though.

     

    UPDATE

    Session is now linking. 

    I trashed prefs/uninstalled Eu Control/reinstalled and

     

    I think when I started the Artist Mix with the Pages buttons down and made DHCP (yes).

    It was kinds accidental.

     

  • Wed, Jan 24 2018 10:18 PM In reply to

    • Marianna
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    Re: Euphonix mc mix - not connecting.

    Give this a go...... try these troubleshooting procedures: 

    1. Copy this file   "cleanEuphonixSystem" from this location

    MacHD/Library/Scripts/Euphonix Scripts/Utils/cleanEuphonixSystem

    and paste it on the desktop. 

    2. Uninstall Eucon 

    3. Run "cleanEuphonixSystem" from the desktop 

    4. Delete the Euphonix folder from Applications folder. 

    5. Delete the Eucon Icon on dock if applicable. Delete the Eucon Icon on Mac's system preference 

    6. Re-download and re-installed Eucon 3.7. 

    7. Reboot Mac 


    8. Try running MC again. 

    Let me know what comes up after doing these procedures. 

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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  • Tue, Mar 6 2018 6:04 PM In reply to

    Re: Euphonix mc mix - not connecting.

    I am having the same issue with a Mac running 10.10.5 and Eucontrol 3.7 with an old MC mix. It keeps giving me the netowrk configuration error. I have tried static IPs as well as DHCP. I have also tried crossover cable vs regular ethernet cables, and router vs switch. Please help.

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  • Tue, Mar 6 2018 9:29 PM In reply to

    • Marianna
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    Re: Euphonix mc mix - not connecting.

    Daniel

    I created a case for you - 03420107 - but I dont have the hardware serial #.  Could you please respond to the case with that # so the tech can help you.  It isnt registered that I can see.

    Marianna

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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    Twitter:  avidmarianna

    Skype: mariannamontague

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  • Tue, Mar 6 2018 10:35 PM In reply to

    Re: Euphonix mc mix - not connecting.

    Thank you very much.

     

    I have both the Artist Mix and Artist Control. Both were registered in May of 2013.

     

    Artist Control serial#: ----------------   got it

    Artist Mix serial #: ---------------- got it

    thanks Daniel

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