Latest post Wed, Jun 28 2017 8:18 AM by MattB. 14 replies.
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  • Thu, Jun 8 2017 4:08 PM

    • MattB
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    Avid or Nvidia issues?

    Im getting a few issues that I cant get to the bottom of and I can't work out where the issue lies.

    First - I used to be able to get thumbnail images for title mattes etc by highlighting and then presing the 'home' key - cant do it now, has that facility been removed?

    Second (and more annoying) Avid freezes if I try to play a thumbnail image (to play through to a more informative image for the clip). I get an error message from Nvidia OpenGL which says the application has requested more memory than the systen has available, and Avid closes and I have to restart.

    I have learned to constantly Ctrl-S to keep saving my work. (I cant find the autosave frequency setting now either).

    Anybody got any ideas? Thanks in advance.

    MattB

    Edit 1:- Intel Core i9 7900X msi x299-SLI-plus mobo 32GB DDR4 3000Mhx memory NVIDIA Quadro P4000 (Nvidia driver 411.95) Samsung 860PRO SSD 512GB system... [view my complete system specs]

    Matt B

  • Thu, Jun 8 2017 4:50 PM In reply to

    • RalphC
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    Re: Avid or Nvidia issues?

    Hi MattB,

      You are working with MC 8.8.4v?

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Thu, Jun 8 2017 4:55 PM In reply to

    • MattB
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    Re: Avid or Nvidia issues?

    Ralph

    8.8.3 at the moment (Edit 1 in my system specs), Havent got round to updating yet, dont like to when I'm mid project.

    MattB

    Edit 1:- Intel Core i9 7900X msi x299-SLI-plus mobo 32GB DDR4 3000Mhx memory NVIDIA Quadro P4000 (Nvidia driver 411.95) Samsung 860PRO SSD 512GB system... [view my complete system specs]

    Matt B

  • Thu, Jun 8 2017 5:40 PM In reply to

    • RalphC
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    Re: Avid or Nvidia issues?

    MattB:

    Ralph

    8.8.3 at the moment (Edit 1 in my system specs), Havent got round to updating yet, dont like to when I'm mid project.

    MattB

    Good idea not updating while in the middle of project. I open a support case for you 03222204, noted that you're in a middle of a project.

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Mon, Jun 12 2017 4:11 PM In reply to

    • ryguy
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    Re: Avid or Nvidia issues?

    Hi there, I have also been having the issue with playing thumbnails. I am currently useing 8.8.2. I have lost hours of work over it becase playing a thumbnail causes avid to shut down. I have posted about it before here 

    http://community.avid.com/forums/p/180481/842926.aspx#842926

    But have got nowhere, any help would be appreciated.  

    Main Workstation: Dell Precision T7600, Windows 10 Pro, Intel Xeon E5-2687W @ 3.10GHz 2x, 64GB RAM, Nvidia Quadro 4000, Running Avid Media Composer... [view my complete system specs]
  • Mon, Jun 12 2017 4:20 PM In reply to

    • Marianna
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    Re: Avid or Nvidia issues?

    ryguy...

    Im going to get a case started....  are you able to send or post me myour settings?

    I trust your specifications are up to date right?

    marianna

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Mon, Jun 12 2017 4:23 PM In reply to

    • ryguy
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    Re: Avid or Nvidia issues?

    Marianna, Thank you. Yes my specs on my profile are current and it is the Main Workstation I am talking about. My other Alternate workstation plays thumbnails just fine.

    Main Workstation: Dell Precision T7600, Windows 10 Pro, Intel Xeon E5-2687W @ 3.10GHz 2x, 64GB RAM, Nvidia Quadro 4000, Running Avid Media Composer... [view my complete system specs]
  • Tue, Jun 27 2017 9:47 AM In reply to

    • MattB
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    Re: Avid or Nvidia issues?

    Hi. I've been tied up on other projects, so haven't been paying attention to this as I should. My problem still persists, so far I have:

    updated to MC8.8.4

    created new user profiles in new test projects

    performed a 'clean install' of the nvidia drivers

    Nothing so far has made a difference, MC still freezes if I try and play a thumbnail.

    The second issue is to do with seeing a thumbnail preview of a title caption. I used to be able to hit 'home' on a selected thumbnail and the image would change from a 'T' in a purple frame, to a meaningful image. Feature seems to have disappeared from MC8 onwards (or moved to where I can't find it)

    MattB

    Edit 1:- Intel Core i9 7900X msi x299-SLI-plus mobo 32GB DDR4 3000Mhx memory NVIDIA Quadro P4000 (Nvidia driver 411.95) Samsung 860PRO SSD 512GB system... [view my complete system specs]

    Matt B

  • Tue, Jun 27 2017 12:51 PM In reply to

    • Vilem
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    Re: Avid or Nvidia issues?

    Hello everyone,

    I have the same error "error message from Nvidia OpenGL ...." when using Multicam.
    We all have the Quadro 4000 card in specifications.
    It helped me return to the 353.82 driver.
    With the new drivers provided with the MC8.x.x installation (362.13, 375.86, 377.11), there are problems with the graphics card memory.

    V.

    AVID MC2018.12.1 - dongle, HP Z620 - 2 x Intel Xeon E5-2620, Quadro P2000 - driver 390.77, RAM 48GB - DDR3, BM Intensity Pro 4k - 10.11, W10 - 64bit Professional... [view my complete system specs]
  • Tue, Jun 27 2017 2:08 PM In reply to

    • Marianna
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    Re: Avid or Nvidia issues?

    You can also try this in the future....

    1. Open your NVIDIA Control Panel and select “Manage 3D settings”
    2. Then, select the “Power Management mode” and change the option from “Adaptive” to “Prefer maximum performance”
    3. Save your changes, and your are done!

    See if that helps...

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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  • Tue, Jun 27 2017 3:23 PM In reply to

    • Vilem
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    Re: Avid or Nvidia issues?

    Marianna:
    1. Open your NVIDIA Control Panel and select “Manage 3D settings”
    2. Then, select the “Power Management mode” and change the option from “Adaptive” to “Prefer maximum performance”
    3. Save your changes, and your are done!

    Hi Marianna,
    Setting helped with Multicam.
    However, thumbnail playback, which I do not normally use, but tested, generates an error and closes the application.

    V.

    AVID MC2018.12.1 - dongle, HP Z620 - 2 x Intel Xeon E5-2620, Quadro P2000 - driver 390.77, RAM 48GB - DDR3, BM Intensity Pro 4k - 10.11, W10 - 64bit Professional... [view my complete system specs]
  • Tue, Jun 27 2017 3:30 PM In reply to

    • Marianna
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    Re: Avid or Nvidia issues?

    Vilem

    what exact error?

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Tue, Jun 27 2017 3:36 PM In reply to

    • Vilem
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    Re: Avid or Nvidia issues?

    AVID MC2018.12.1 - dongle, HP Z620 - 2 x Intel Xeon E5-2620, Quadro P2000 - driver 390.77, RAM 48GB - DDR3, BM Intensity Pro 4k - 10.11, W10 - 64bit Professional... [view my complete system specs]
  • Tue, Jun 27 2017 3:41 PM In reply to

    • MattB
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    Re: Avid or Nvidia issues?

    Same error for me too.

    I have a case open with support already.

    I believe my Nvidia 3D settings are set to maximum performance already, but I'll check later today. And Im going to try Vilem's suggestion to roll back the driver.. All later today when I can get back to the machine.

    MattB

    Edit 1:- Intel Core i9 7900X msi x299-SLI-plus mobo 32GB DDR4 3000Mhx memory NVIDIA Quadro P4000 (Nvidia driver 411.95) Samsung 860PRO SSD 512GB system... [view my complete system specs]

    Matt B

  • Wed, Jun 28 2017 8:18 AM In reply to

    • MattB
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    Re: Avid or Nvidia issues?

    So, rolling back to Nvidia Driver 853.82 did the trick, thanks for the pointer, Vilem.

    It seems that it is a known issue because I found this KB article:-

    http://avid.force.com/pkb/articles/en_US/compatibility/Quadro-4000-and-Windows-10

    All I need to sort out now is how to get thumbnail previews for title mattes again!

    MattB

    Edit 1:- Intel Core i9 7900X msi x299-SLI-plus mobo 32GB DDR4 3000Mhx memory NVIDIA Quadro P4000 (Nvidia driver 411.95) Samsung 860PRO SSD 512GB system... [view my complete system specs]

    Matt B

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