Our company purchased a new computer for me with Windows 10, our previous computer was Windows 7 and the dongle worked just fine running Media Composer 8.8. Has anyone else had issues with their dongle not working with Windows 10? When I plug in the dongle, the green light stays on for 10 seconds or so and then turns off? Under the Dongle Manager it says No Dongle Found.
Hmmm, works fine here. Did you DL the ilok license manager? If you were already on 8.8x you should not need to reblast your dongle.
Keith
Ok well at least I know that it does work for some people. When I called support they couldn't figure it out. My computer wouldn't let me install the sentinel driver.exe file for some reason. I do have ilok installed but not sure what to do with it. My computer isn't acknowledging the dongle (light stays green for 10 seconds before turning off after I plug it in). The support guy said that the dongle wouldn't work with windows 10 so now I guess I'll try calling back and getting someone different on the phone.
Let me write this one up and get a tech on it for you....
Stand by
marianna
marianna.montague@avid.com
Thanks Marianna but I figured it out. So apparently you can't install the software with the dongle plugged in. I tried it again with the dongle unplugged and viola it works. Thanks again for your response.
Ha - I just got finished reinstalling and was about to suggest that you make sure the dongle is removed. :)
well at least I have Win 10 now.... on this PC. 10.12.4 on my Macbook.....
Alls well that ends well.
Marianna
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