Latest post Wed, Apr 19 2017 1:49 PM by Marianna. 7 replies.
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  • Tue, Apr 11 2017 6:16 PM

    Disappearing Custom Metadata

    We've been dealing with an issue in project bins where shortly after logging clips and closing the bin, the descriptions disappear. It's perplexing and causing us to lose days of work when it happens. Currently, this is only happening on one project, but the workflow isn't different where it happens and where it doesn't.

    Typically, we start a new project, process and log 70-80 hours of footage over 2-3 days and somewhere near the end of this process, the Custom Column we call "Description" just empties out. Attic backups can restore stuff to a point, but it feels like a corrupt project. The fact that it has happened over different iterations makes me think otherwise, though.

    We're not having crashes or other forced shutdowns, so I'm not sure where the problem originates.

    HP Z440, Z420, Z820 & Macs • 32GB RAM • Media Composer 8.7.2 • Windows 7 Professional 64 on all PCs • OS 10.9.5 on all Macs • Matrox MXO2, Mojo DX... [view my complete system specs]
  • Tue, Apr 11 2017 6:41 PM In reply to

    • Marianna
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    Re: Disappearing Custom Metadata

    Chris - you have a lot of spec's listed...  

    What OS 

    What MC version

    I can look at this

    Marianna

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  • Tue, Apr 11 2017 9:37 PM In reply to

    Re: Disappearing Custom Metadata

    Mac OS 10.11.6

    Media Composer 8.7.2

    It seems as if the issue may arise from these Macs we are using for ingest. We're wiping and re-imaging them in the morning as a precaution

    HP Z440, Z420, Z820 & Macs • 32GB RAM • Media Composer 8.7.2 • Windows 7 Professional 64 on all PCs • OS 10.9.5 on all Macs • Matrox MXO2, Mojo DX... [view my complete system specs]
  • Tue, Apr 11 2017 11:05 PM In reply to

    Re: Disappearing Custom Metadata

    Are you by any chance re-ingesting any media that's been ingested previously?

    I ask because for a few years (since at least 2014 HERE!), I've seen what I consider a bug in which when I have a bin with linked media, and then I link that same media again, a number of columns disappear, such as AUX TC and I think a few others.  I often don't use "Description," but your issue sounds a lot like mine.  It's frustrating.

    (SYSTEM 1) iMac Late 2012 27" (13,2), Mac OS X 10.12.5, Avid Media Composer 8.8.5, Intel Core i7 3.4 GHz, 32 GB RAM, NVIDIA GeForce GTX 680MX 2 GB... [view my complete system specs]
  • Tue, Apr 18 2017 3:02 PM In reply to

    Re: Disappearing Custom Metadata

    Any further info? We're still experiencing this problem.

    HP Z440, Z420, Z820 & Macs • 32GB RAM • Media Composer 8.7.2 • Windows 7 Professional 64 on all PCs • OS 10.9.5 on all Macs • Matrox MXO2, Mojo DX... [view my complete system specs]
  • Tue, Apr 18 2017 3:17 PM In reply to

    • Marianna
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    Re: Disappearing Custom Metadata

    Chris and John

    I have a case going on this - Case # 03190685 and asked that Cosmin ( my #1 star support tech ) jump on it.  Im on the case as well but with NAB looming - and me out of pocket - I didnt want to leave it - thats why I asked Cosmin to tackle.

    Stand by guys.....

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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  • Wed, Apr 19 2017 9:35 AM In reply to

    Re: Disappearing Custom Metadata

    As discussed separately, but in case others have the same issue - my issue is a separate one, it seems.  In my issue, Description remains intact.  When I link media, assign Aux TC, then link to that same media again (let's say I moved it to another drive or corrected a folder name), the Aux TC disappears.  This persists in MC 8.8.2, and has been present since at least 2014.

    Chris' issue may be more random, and affects the Description field.  So, similar symptom, but different issue.

    Thanks for following up on both issues!

    (SYSTEM 1) iMac Late 2012 27" (13,2), Mac OS X 10.12.5, Avid Media Composer 8.8.5, Intel Core i7 3.4 GHz, 32 GB RAM, NVIDIA GeForce GTX 680MX 2 GB... [view my complete system specs]
  • Wed, Apr 19 2017 1:49 PM In reply to

    • Marianna
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    Re: Disappearing Custom Metadata

    Usa... I beleive Comsin took you off the case and we are lookig at your seperately.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

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