Latest post Fri, May 18 2018 4:04 PM by RalphC. 11 replies.
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  • Thu, Apr 6 2017 10:05 AM

    • zonik
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    pdf invoice please

    Hi I'd try to use your support form as it is suggested in the FAQ for an pdf invoice. But your support form needs some support I guess.

    Please select a product. Where? The is no field to fill.
    And "Beliebte Telefon" sounds funny. It's like a phone number everyone loves. It's just "Telefon", if you ever update this form.

    Well, where can i get my pdf invoice?


    Media Composer 8.8 Windows 10 Pro [view my complete system specs]
  • Mon, Apr 10 2017 5:55 PM In reply to

    • Marianna
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    Re: pdf invoice please

    email me directly about this and I will get the store to work withyou and get you an invoice.

    email below

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Sat, Jan 20 2018 2:10 AM In reply to

    • Calin
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    Re: pdf invoice please

    Hello,

    9 months later, I have exactly the same problem. I guess that is not that easy for somebody to fix that page. Can somebody, please, tell me how can I receive the invoice? 

    Thank you!

    Avid MC 8.9, HP-Z420, 24 GB Ram, Nvidia Quadro FX600 [view my complete system specs]
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  • Sat, Jan 20 2018 3:40 PM In reply to

    • Marianna
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    Re: pdf invoice please

    Calin

    I asked the web store to get you an invoice....  stand by

    Might not be until Monday

    Case # 03382496

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

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  • Sat, Jan 20 2018 3:50 PM In reply to

    • Calin
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    Re: pdf invoice please

    Thank you, Marianna!

    Standing by...

    Calin

    Avid MC 8.9, HP-Z420, 24 GB Ram, Nvidia Quadro FX600 [view my complete system specs]
  • Tue, Jan 23 2018 1:06 PM In reply to

    • Calin
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    Re: pdf invoice please

    Hello Marianna,

    I really need that invoice today, my accountant urges me. Please, can you speed up the process, please? Thank you, calin
    Avid MC 8.9, HP-Z420, 24 GB Ram, Nvidia Quadro FX600 [view my complete system specs]
  • Tue, Jan 23 2018 1:20 PM In reply to

    • Marianna
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    Re: pdf invoice please

    Calin

    I believe the webstore team responded....  this was purchased froma  reseller so that is where you need to obtain the invoice.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

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  • Tue, Jan 23 2018 2:36 PM In reply to

    • Calin
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    Re: pdf invoice please

    It was purchased via webstore, the confirmation emails are from avid.com, the product appears in "order history", "My products" and so on. I just don't know who else to contact, or, if avid sell it to me trough a reseller. I cannot find a resolution for the case 03382496, probably because it was not opened by me. I can send you few print screens directly to your email, if it helps. Please, help me with this issue. Thank you!

    Avid MC 8.9, HP-Z420, 24 GB Ram, Nvidia Quadro FX600 [view my complete system specs]
  • Tue, Jan 23 2018 2:41 PM In reply to

    • Marianna
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    Re: pdf invoice please

    email me everything you have - order #, screen grabs etc and your my avid email.  I will get it done

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Tue, Jan 23 2018 3:10 PM In reply to

    • Calin
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    Re: pdf invoice please

    sent,

    thank you very much,

    calin

    Avid MC 8.9, HP-Z420, 24 GB Ram, Nvidia Quadro FX600 [view my complete system specs]
  • Thu, May 17 2018 11:43 AM In reply to

    Re: pdf invoice please

    Hello,

    I get the same error message.

    My problem is that there's the wrong name written on the invoice, it was what I firest typed in but when I actually bought Avid, all data was correct and so it is in my user profile so I wonder where the other name was saved. Could that be corrected for the latest invoice and for all coming?

    Thank you,

    Annika

  • Fri, May 18 2018 4:04 PM In reply to

    • RalphC
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    Re: pdf invoice please

    Hi Annika,

      Email me the details, I will start a Webstore support case for you.

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
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