Latest post Sun, Mar 19 2017 8:36 PM by CinéMatica. 2 replies.
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  • Sat, Mar 18 2017 11:47 AM

    • CinéMatica
    • Not Ranked
    • Joined on Tue, Jun 24 2014
    • Belgium | Europe
    • Posts 35
    • Points 370

    Boris Continuum Complete goes in trial-mode with every update

    Hi all,

    Every time when I update or add something to Avid Media Composer, my Boris Continuum Complete goes in trial mode. Yesterday when I updated to Media Composer 8.8.1 and added the optional ScriptSync and PhraseFind Bundle it happened again!

    Boris support doesn’t know why my license gets times out, so they just reset my serial number. I find it very annoying to contact Boris FX repeatedly for this.

    Is anyone else having this issue? It only happens with BCC. Final Effects Complete and Boris RED are not affected.

    Thanks!

     

    Ivan

    Avid Media Composer 8.8.1.45610.0 | Avid Symphony Option | Avid ScriptSync 2.0 | Avid PhraseFind 2.0 | Avid Pro Tools 11.3.1.370 | Avid Application Manager... [view my complete system specs]
  • Sat, Mar 18 2017 7:32 PM In reply to

    • RalphC
    • Top 100 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,121
    • Points 12,245
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Boris Continuum Complete goes in trial-mode with every update

    Hi Ivan,

      Let me open a support case for you. I'll get back with the case number.

    03170129

     

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Sun, Mar 19 2017 8:36 PM In reply to

    • CinéMatica
    • Not Ranked
    • Joined on Tue, Jun 24 2014
    • Belgium | Europe
    • Posts 35
    • Points 370

    Re: Boris Continuum Complete goes in trial-mode with every update

    Thank you very much RalphC.

    A while ago I received an e-mail from Avid Customer Care.

    Avid Media Composer 8.8.1.45610.0 | Avid Symphony Option | Avid ScriptSync 2.0 | Avid PhraseFind 2.0 | Avid Pro Tools 11.3.1.370 | Avid Application Manager... [view my complete system specs]
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