Latest post Tue, Mar 14 2017 4:20 PM by Jeroen van Eekeres. 6 replies.
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  • Wed, Feb 22 2017 10:47 AM

    Nexis 7.2 Chassis ID's not working

    Dear Avid, Hi Bob, 

    I hope you are doing good. If you want I can open a case with support for this minor issue.

    I have just setup a Nexis System director with 2 E4 chassis. The whole setup went fine except that all 3 chassis after install of the 7.2 version do not keep their chassis ID. Regardless if I select the number with the arrows or manually enter a 00, 01, 02 or 03 the system confirms the update is applied succesfully but the web page returns the ID to 0 and the display on each chassis does not display anything.

    It does not seem to impact the system in any other way. Any idea what might be going on? 

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Mon, Mar 13 2017 4:38 PM In reply to

    • BobRusso
    • Top 50 Contributor
    • Joined on Thu, Oct 13 2005
    • Burlington, MA
    • Posts 2,040
    • Points 25,215
    • Avid Employee
      BlogAuthor
      Moderator: Avid ISIS
      Moderator: Avid NEXIS PRO
      Moderator: Avid Storage Products

    Re: Nexis 7.2 Chassis ID's not working

    There is a known issue with the Enclosure ID sometimes not sticking. I hope to get it fixed soon.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Principal Product Designer for Broadcast Storage & Editor Products

    Bob Russo on Expert Connections

  • Mon, Mar 13 2017 4:47 PM In reply to

    Re: Nexis 7.2 Chassis ID's not working

    Ok, thanks.

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Tue, Mar 14 2017 3:53 PM In reply to

    • BobRusso
    • Top 50 Contributor
    • Joined on Thu, Oct 13 2005
    • Burlington, MA
    • Posts 2,040
    • Points 25,215
    • Avid Employee
      BlogAuthor
      Moderator: Avid ISIS
      Moderator: Avid NEXIS PRO
      Moderator: Avid Storage Products

    Re: Nexis 7.2 Chassis ID's not working

    This might be a loose ribbon cable; if you tap the side of the engine where the ID is located, does the ID flicker. Have you tried powering down and restarting the chassis?

     

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Principal Product Designer for Broadcast Storage & Editor Products

    Bob Russo on Expert Connections

  • Tue, Mar 14 2017 3:57 PM In reply to

    Re: Nexis 7.2 Chassis ID's not working

    Before the update to 7.2 all 3 displays on the System director and 2 E4 chassis were working normal, directly after the update to 7.2 all 3 stopped functioning.

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

  • Tue, Mar 14 2017 4:08 PM In reply to

    • BobRusso
    • Top 50 Contributor
    • Joined on Thu, Oct 13 2005
    • Burlington, MA
    • Posts 2,040
    • Points 25,215
    • Avid Employee
      BlogAuthor
      Moderator: Avid ISIS
      Moderator: Avid NEXIS PRO
      Moderator: Avid Storage Products

    Re: Nexis 7.2 Chassis ID's not working

    We've had reports of this issue for a while, nothing specific to v7.2. Have you tried to tap the engine? Have you completely powered it off?

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Principal Product Designer for Broadcast Storage & Editor Products

    Bob Russo on Expert Connections

  • Tue, Mar 14 2017 4:20 PM In reply to

    Re: Nexis 7.2 Chassis ID's not working

    Yes. We have just moved the whole system from our Telmaco Offices to the customer Star channel.

    They have been rack mounted and by tomorrow evening they should have power again.

    I'll report back if the transportation caused any change.

    Most of the MC/NC, Interplay, Nexis, ISIS, Unity stuff. [view my complete system specs]

    Avid reseller ACSR at Telmaco

    http://www.telmaco.gr/en/

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