Latest post Sat, Feb 18 2017 1:55 PM by RalphC. 1 replies.
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  • Sat, Feb 18 2017 1:28 PM

    • sasfog
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Bristol United Kingdom
    • Posts 314
    • Points 3,935

    Cannot Update Dongle

    Hi

    I have just downloaded MC 8.8 and need to activate my dongle for the new vwesrion.

    In application manager however when I select update and navigate to the updater.avd file and open it, when I click on update it does not confirm that the dongle has been up[dated and the staus stays as update.

    Am I doing something wrong?

    Alternatively would it be better to convert to software activation?

    Thanks

    Graham

    HP Z400 6 Core Intel Xeon W3680 3.33GHz 6GB memory NVIDIA Quadro 2000 1GB PCIe graphics card MC6 [view my complete system specs]
  • Sat, Feb 18 2017 1:55 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,833
    • Points 20,220
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Cannot Update Dongle

    Hello Graham,

      Silly question, but did you download a new Updater file from your Avid master account? When did you last update the Dongle?

     

     Please pm or email me raff.condalor@avid.com.

     

     

    Regards,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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