Latest post Mon, Jul 10 2017 6:40 PM by Marianna. 4 replies.
Page 1 of 1 (5 items)
Sort Posts: Previous Next
  • Sat, Jan 28 2017 3:00 AM

    • EvanAA
    • Not Ranked
    • Joined on Mon, Mar 7 2016
    • Posts 38
    • Points 495

    Removing a system ID

    How can I remove a system ID from the App Manager? I had to get a new system ID in order to renew my account. New one is activated and working. But I keep getting alerts because the old ID is still listed in the APP and is expired 





  • Sat, Jan 28 2017 10:46 AM In reply to

    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Roma - Italy
    • Posts 5,292
    • Points 62,085

    Re: Removing a system ID

    Did You try to reset the AppMan cache? If You search the forums there are several posts from Marianna and RalphC with instructions for both the PC and the Mac.

    Symphony 2018.5, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Sat, Jan 28 2017 1:56 PM In reply to

    • RalphC
    • Top 75 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,503
    • Points 16,405
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee

    Re: Removing a system ID

    Hi Evan,

      Please email me, I'll see what I can do.





    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Sun, Jul 9 2017 9:15 PM In reply to

    • Euchrow
    • Top 500 Contributor
    • Joined on Sat, Apr 15 2006
    • Brussels, Belgium
    • Posts 263
    • Points 3,435

    Re: Removing a system ID

    Hi there,

    Any suggestions to do this?

    I had to install Avid on a clients Mac, but when I de-activate the license after I finished the job, the SystemID and ActivationID remain memorised.

    I tried clearing the cache using the App Manager. I also manually trashed the cache folder. This didn't work so I tried uninstalling Avid. Yet, when I re-installled Avid to make sure everything was gone, my ystemID and ActivationID reappeared...

    As you can imagine, it's kind of annoying not being able to erase this info. So any help would be appreciated.


    Symphony 8.3 on Mac Pro Westmere 3.33Ghz 6 core, 48Gb Ram, Radeon 5770, Yosemite 10.10.1, Matrox MXO2 Mini 4.5 - MC 8.3 on MacBook Pro Retina 2.6 GHz,... [view my complete system specs]
  • Mon, Jul 10 2017 6:40 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 9,320
    • Points 206,820
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator

    Re: Removing a system ID

    Depends on mac or PC.  email me direct and provide me your OS and I can help.


    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague


Page 1 of 1 (5 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller