Latest post Tue, Apr 18 2017 10:48 PM by Andrew McColm. 30 replies.
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  • Wed, Jan 25 2017 3:43 PM In reply to

    • Marianna
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    Re: Wacom still not fully fixed in 8.7

    Jason, Brian et al...

    I need to know what EXACT wacom model you are using.... I have the driver info but we need the Wacom model.

    Marianna

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  • Wed, Jan 25 2017 6:10 PM In reply to

    • AKA Dave
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    Re: Wacom still not fully fixed in 8.7

    I'm in the field this week.  I'll get you the information as soon as I get back to the office

     

    Dave

     

     

    MC 8.4.0 with Symphony Option. 27 Inch iMac. 3.5 GHz i7, 16GB RAM, NVIDIA GeForce GTX 780M 4096 MB, OS X 10.10.3 - MacBook Air i5 4GB RAM [view my complete system specs]
  • Thu, Mar 9 2017 10:10 PM In reply to

    • Raldan
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    Re: Wacom still not fully fixed in 8.7

    Hi Marriana,

    I also have this issue with the following system specs.

    MacOS 10.5.5 (Yosemite) Avid MC 8.8.0 (Symphony Option) 

    Mac Pro (Mid 2010) 32 GB

    Wacom Intuos Pro (Medium) S/W Ver. 6.3.15-3 (Rolled back from 6.3.20-11)

    The pen essentially selects/highlights anything in its path, clip names, hamburger buttons, bin windows.

    If I''m not careful. clip names are selected and replaced with whatever keystroke I hit without warning, resulting with unidentifiable clips that I don't see until later.  This behavior only exists in Avid Media Composer. I also use AE PS and IL without issue.  Hope this helps in tracking this down.

     

    Thanks!

     

    Media Composer 8.8.0 (Symphony Option) - Mac Pro (Mid 2010) 2 x 2.93 GHz 6-Core Intel Zeon 32 GB 1333 MHz DDR3 ECC - 500 Gb Flash - 6 TB RAID - Avid ISIS... [view my complete system specs]

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  • Thu, Mar 16 2017 4:49 PM In reply to

    Re: Wacom still not fully fixed in 8.7

    Ok, I'll be the first to admit.... I AM seeing the behavior a bit in After Effects.  It's gotten pronounced now that I'm using the Intuos Pro.  But I hope you guys will take the high-road and help us loyalists out.

     

    Please, Marianna, can you give us an update more along the lines of what the dept. is experiencing and IF they are actually working on it/making progress?

     

    This black-out silence is killing me.

    Thanks,

    Jason

    2010 Mac Pro 2.66 GHz 12-core 64GB GTX 780 Solid State Boot 8x Fibre to Terrablock Currently running 10.11.6 El Capitan Symphony 8.7 [view my complete system specs]
  • Thu, Mar 16 2017 5:22 PM In reply to

    • Marianna
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    Re: Wacom still not fully fixed in 8.7

    Jason

    Here is what we know as of now...

    So far our testing department has determined the following, regarding, specifically, the Intuos 3 and older 5 Wacom tablets:

    1. Could not reproduce behavior on MC 8.6.5, 8.7 or 8.8 when running with Mac OS 10.10.

    2. Reproduced many issues, as described by you folks, when running the above MC builds with Mac OS 10.11.6 – the interesting part here is that we also saw problems at the OS level, without even running MC.

    3. Problems worsened, including completely non-functional Wacom pen, when running with Mac OS 10.12.3.

    Here are the list of Wacom devices that exhibits this issue with Intous 3 included, and we have tried the latest driver from wacom:

    Intuos 3 PTZ-631W
    Intuos Pro PTH-651 Medium
    Intuos4 PTK-640
    Intous4 PTK-440

    Intuos5 with 6.3.19-10 didn't have this issue, however the previous driver (6.3.19-6) did have this issue.

    What we know works:

    1. Wacom driver 6.3.15-12, MC 8.6.5, OS 10.10.5
    This configuration works fine for me:
    Shift + Select range in bin DOES work. Lasso in bin, timeline, source browser work fine, very responsive.

    2. Wacom driver 6.3.15-12, MC 8.7.1, OS 10.10.5
    This configuration works fine for me:
    Shift + Select range in bin DOES work. Lasso in bin, timeline, source browser work fine, very responsive.

    3. Wacom driver 6.3.19-10, MC 8.7.1 , OS 10.10.5
    This configuration works fine for me:
    Shift + Select range in bin DOES work. Lasso in bin, timeline, source browser work fine, very responsive.

    What we know has issues:

    4. Wacom driver 6.3.19-6, MC 8.7.1, OS 10.10.5
    Shift + select range in bin/project window DOES NOT work. Lasso works for me, but the tablet ignores keyboard modifiers. Other drivers tested here MIND keyboard modifiers.

    Thats where we are..............

    Im on it Monday with Wacom.

    Marianna

     

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  • Thu, Mar 16 2017 5:57 PM In reply to

    Re: Wacom still not fully fixed in 8.7

    THIS... was exactly what I needed... thank you.  Although I haven't experienced much Finder-level difficulties, I am starting to believe it's rooted more in Wacom/Mac ... but it is certainly exascerbated in MC.

     

    I see there is a new driver and they claim to have fixed some issues.... I'm gonna try it and report back.

     

    Thank you, M,

    J

    2010 Mac Pro 2.66 GHz 12-core 64GB GTX 780 Solid State Boot 8x Fibre to Terrablock Currently running 10.11.6 El Capitan Symphony 8.7 [view my complete system specs]
  • Thu, Mar 16 2017 6:00 PM In reply to

    • Marianna
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    Re: Wacom still not fully fixed in 8.7

    Welcome Jason

    Off the next 2 days but plan to be back on this Monday with Wacom and Apple

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Thu, Mar 16 2017 7:16 PM In reply to

    Re: Wacom still not fully fixed in 8.7

    OMGOMGOMGOMGOMG!!!!!

     

    Fingers so very crossed but I believe it's fixed!!!!!!

    Everyone, try WacomTablet_6.3.21-5.  It's very early to tell, but MC 8.8 in 10.11.6 using Intuos Pro seems perfect!  And, no stickiness in AfterEffects.

     

    Fingers so very crossed......

     

    Jason

     

    2010 Mac Pro 2.66 GHz 12-core 64GB GTX 780 Solid State Boot 8x Fibre to Terrablock Currently running 10.11.6 El Capitan Symphony 8.7 [view my complete system specs]
  • Mon, Mar 20 2017 10:36 PM In reply to

    Re: Wacom still not fully fixed in 8.7

    Upgraded to 8.1.1 this morning and yeah, and I DID speak too soon, although the interactivity is SOOOOO much better, it does still self click a little and lose the ability to drag things from time to time.  

    Case in point, if you have a sequence in the record side, they travel your pen up to the file menu to select Export, it almost never works because it 'self' clicks the source bin instead meaning you can only then export an AFE cause now it thinks you want to export a bin -- even though the only 'click' you did was to activate the File menu.

     

    Almost there 'tho!

     

    2010 Mac Pro 2.66 GHz 12-core 64GB GTX 780 Solid State Boot 8x Fibre to Terrablock Currently running 10.11.6 El Capitan Symphony 8.7 [view my complete system specs]
  • Tue, Mar 21 2017 1:25 PM In reply to

    • Marianna
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    Re: Wacom still not fully fixed in 8.7

    Jason,

    We have some folks testing 8.8.2 in beta and between the new Wacom driver and that version, things are much better.  Not sure of launch date yet....

    Ill let you know what comes of it

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Sun, Apr 16 2017 5:26 PM In reply to

    • AKA Dave
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    Re: Wacom still not fully fixed in 8.7

    Seems better to me.  Anyone else showing improvement?

     

    Dave

     

     

    MC 8.4.0 with Symphony Option. 27 Inch iMac. 3.5 GHz i7, 16GB RAM, NVIDIA GeForce GTX 780M 4096 MB, OS X 10.10.3 - MacBook Air i5 4GB RAM [view my complete system specs]
  • Mon, Apr 17 2017 10:22 AM In reply to

    • JKL32
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    Re: Wacom still not fully fixed in 8.7

    AKA Dave:

    Seems better to me.  Anyone else showing improvement?

     

    Dave

     

     

    It seems to be fixed in MC 8.8.2

    Avid Media Composer 8.6, BMD UltraStudio Mini Monitor(Desktop Video 10.8), New Mac Pro 8 core, D700, 64g RAM, El Capitan [view my complete system specs]
  • Tue, Apr 18 2017 2:23 AM In reply to

    Re: Wacom still not fully fixed in 8.7

    Hi guys, I run 2 systems here, and 8.8.2 broke the wacom on accessing clips and sequences in the bins only, but only on one syestem. Go figure!

    Both systems are PC, W10, certified, different HP models though. Both run 8.8.2 Both systems have the same wacom driver, and same Wacom Bamboo CTE-450. Works on Z840 but not Z400. (Wacom driver 3.2.1.1)

    On 8.8.1, both tablets worked flawlessly on both systems, and never had previous issues in any of the versions dating back years.

    Cheers
    Andrew

     

    2x MC7 and 1 MC 6.5.2 Nitris DX / Mojo DX HP Z400 Xeon's 6GB Ram Win7 SP1 NVIDIA FX3800 QT7.7 [view my complete system specs]
  • Tue, Apr 18 2017 5:26 PM In reply to

    • Marianna
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    Re: Wacom still not fully fixed in 8.7

    Hey Andrew

    I searched the web to find out what that actual tablet is..... . It's ancient!!!!!!!! 

    It works with Win 98, me 2k, etc    Connects with USB 1 or 2 - can't tell. 

    It goes right along with the HP Z400 - no longer qualified!

    You might try some Bios settings - same ones that fixed the digi issue.  Check the Z400 config guide.... and see if anything in there helps.

    http://resources.avid.com/supportfiles/attach/AVIDHPZ400Gen2ConfigguideRevB.pdf

     

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Tue, Apr 18 2017 8:28 PM In reply to

    Re: Wacom still not fully fixed in 8.7

    Any of you running EuControl (for Avid Artist Transport, Mix and/or Color) by any chance? May be totally unrelated, but a buddy had an issue with his Wacom whenever EuControl was running. Once he updated to EuControl 3.6, all was well again. This was on Windows, but I figure I'd throw his experience in the mix, you never know.

    Media Composer /w Symphony option | PT-HD | Win7Pro64 HP | OSX MBP | ISIS5000 | Nitris DX | Artist Mix & Transport & Color | AJA T-Tap | Decklink... [view my complete system specs]
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